Andre Nascimento

• Financial data analysis, plan development to address revenue shortfalls, and implement cross-marketing and sales strategies.
• Work with shipboard management on day-to-day operations, and motivate the different sales teams to meet or exceed daily / voyage revenue targets.
• Inventory management control for FMCG and luxury items, ensuring the correct procedures are in place liaising with compliance and marketing.
• Revenue results by implementing effective merchandising strategies and optimized store layouts.
• Teammates coach and training on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Team leadership of retail associates to achieve sales targets and deliver outstanding customer experiences.
• Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
• Coordinated special events such as holiday promotions or clearance sales to drive additional business.
• Trend tracking and suggested enhancements to both challenge and refining company's product offerings.
• 100% of targets achieved during Australian season, bringing the ship to the second place on fleet for both financial and NPS score.

• Played a role in establishing company's B2C Luxury department within Brazil and Latin America.
• Developed tailored program activities, agendas, and budgets to meet client specifications.
• Performed extensive research and analysis to support E-commerce implementation.
• Facilitated team and departmental gatherings to address ongoing project statuses.
• Oversaw Hunter/Farmer functions, concentrating on E-commerce development for luxury brands like Cartier and Hermès in Brazil/Latin America
• Collaborated with CS and Key Account teams to create new initiatives for enhancing sales in the luxury segment.
• Identified new business opportunities, securing seven new clients luxury clients in B2C E-commerce.
• Coordinated team efforts to successfully create and introduce innovative e-commerce solutions.

• Facilitated the launch of Chopard, Bulgari, and Cartier Boutiques aboard MSC Cruises to drive financial growth.
• Executed various Marketing, Sales, and Solutions strategies alongside SWATCH GROUP and LVMH entities.
• Mentored retail team of 21 associates on product knowledge and best practices.
• Developed and applied sales methodologies.
• Loss Prevention and Inventory management
• Brand P&P (Policies and Procedures)
• Visual Merchandising and Visual Communication
• Ranked first in performance among all cruise ships in the area.

Optimization of onboard Marketing and Revenue operational goals, focusing on NPS score and revenue delivery.

• Daily Boutique Retail Operations.
• Highest financial performance averaging monthly $500,000 USD (Caribbean, Europe, South America & Russia).
• First to perform over $500,000 at the Asian market.
• Highest daily sale in Asia ($200,000 USD).
• Daily review of boutique sales plan, implemented actions using KPI's to monitor performance.
• HR Retail Operations.
• Shipboard visual marketing, script creation & brand visibility, including shipboard media, VIP events and parties.
• Analyzed financial data and develop plans to address revenue shortfalls
• Implemented cross-marketing and sales strategies.
• Work with shipboard management on day-to-day operations motivating the different sales teams across all onboard revenue departments to meet or exceed daily / voyage revenue targets.
• Seasonal marketing for key holidays.

• Onboard retail operations for a Boutique focused on Swatch Group/LVMH Group
• Highest daily sales ($150,000 USD)
• Highest monthly sales ($350,000 USD) - watches only
• Highest Boutique with Items per Ticket (3 - watches only)
• Daily Boutique Management & administration.
• Conducted daily meetings to review performance & KPI focused on achieving sales goals.
• Human Resources.
• Staff Sales training, policies & procedures, product, inventory management and marketing.
• Logistics and compliance.