André Pombo Piñeiro
Cambados,PO
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
4
4
years of professional experience
Work History
BBA 1 - Practical Classes - Les Roches Marbella
Les Roches Marbella
09.2019 - 02.2020
- Service: Banqueting, a la carte, buffet
- Rooms Division and Hotel Operations: Front Office Operations, Housekeeping Techniques, Lodging Concepts, Concierge and Guest Relations
- F&B Trends: Mixology and Bar Operations, Café - Bistro Operations Service, Café - Bistro Operations Kitchen.
BBA 2 - Internship Resume Renaissance Amsterdam Front Desk Trainee
Renaissance Amsterdam
09.2021 - 02.2022
- Check guests in and out of their rooms, answer any questions guests have, make recommendations for activities and restaurants, store any luggage guests have, answer the phone and direct the call, take reservations on the phone, arrange transportation for guests, maintain the record of guests that have checked in and out
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Guest Reception: Greeting and welcoming guests with a friendly and professional demeanor.
- Reservation Management
- Customer Service
- Upselling
- Multi-Tasking
- Record Keeping
- Payment Processing
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Training new staff at the Front Desk.
BBA 5 - Internship Serras Barcelona
Events Coordinator
03.2023 - 09.2023
- Event Conceptualization: Bring visions to life by collaborating with clients to conceptualize and design bespoke events.
- Logistics Mastery: From intimate gatherings to grand celebrations, manage every logistical detail flawlessly.
- Vendor Coordination: Cultivate relationships with the finest vendors and suppliers, ensuring that every element meets the standards.
- Client Liaison: Be the embodiment of hospitality as you communicate with clients, understanding their desires, and ensuring that every detail aligns with their expectations.
- Innovative Solutions: Anticipate challenges and provide innovative solutions, ensuring that even the most intricate requests are met with a smile and an unwavering commitment to excellence.
- Budget Oversight: Exercise fiscal responsibility by managing event budgets judiciously.
- On-Site Presence: Command events with grace and authority, overseeing on-site execution to guarantee that every moment unfolds seamlessly, leaving an indelible impression on our guests.
Education
BBA - Hospitality Administration And Management
Les Roches Marbella International School of Hotel Management
Marbella, Spain01.2023
1 & 2 Baccalaureate -
Colegio Manuel Peleteiro
Santiago de Compostela, España05.2019
4 High School -
Colegio Internacional SEK-Atlantico
Pontevedra, España06.2017
2 y 3 High School -
SEK-Dublin International School
Greystones, Irlanda06.2016
Skills
- Upselling
- Customer Service
- Guest Relations
- Negotiation Tactics
- Teamwork and Collaboration
- Multi-Tasking Strength
- Verbal/Written Communication
- Listening Skills
- Excellent People Skills
Websites
Additional Information
10/2019, Food Handler's License, Marbella, Spain
Personal Information
- Date of Birth: 10/29/2001
- Nationality: Spanish
Awards
01/2017, 05/2019, Carreras Foundation, Collaborator 01/2014, 01/2018, Charity Pontevedra, Social canteen collaborator
Hobbies and Interests
Practising sports (rugby, football, surf, skiing).
Travelling, tourism, research about cultures
References
References available upon request.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
French
Elementary (A2)
German
Beginner (A1)
Timeline
BBA 5 - Internship Serras Barcelona
Events Coordinator
03.2023 - 09.2023
BBA 2 - Internship Resume Renaissance Amsterdam Front Desk Trainee
Renaissance Amsterdam
09.2021 - 02.2022
BBA 1 - Practical Classes - Les Roches Marbella
Les Roches Marbella
09.2019 - 02.2020
BBA - Hospitality Administration And Management
Les Roches Marbella International School of Hotel Management
1 & 2 Baccalaureate -
Colegio Manuel Peleteiro
4 High School -
Colegio Internacional SEK-Atlantico
2 y 3 High School -
SEK-Dublin International School
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