Summary
Overview
Work History
Education
Skills
Certification
Phone
Languages
Timeline
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ANDERSON LIMA DA SILVA

A Coruña

Summary

As a multifaceted professional with a proven track record in sales, customer service, and music production, my objective is to contribute my diverse skill set to a forward-thinking organization. I am committed to driving business growth, enhancing customer experiences, and continuing my passion for music by integrating creative and technical expertise into innovative solutions that resonate with audiences and clients alike.

Versatile and results-driven sales and customer service professional with over 15 years of diverse experience spanning IT support, sales management, and music production. Recognized for delivering exceptional customer experiences, managing complex technical environments, and driving significant revenue growth. Proficient in leading teams, cultivating relationships with key industry players, and utilizing cutting-edge tools such as DAWs (ProTools, Ableton Live, Reaper) for high-quality music production. As an accomplished musician, singer, songwriter, and producer, I bring a unique blend of creative and technical skills, underscored by two recorded albums in English and Spanish. My extensive network in the music industry across Brazil and the USA, including influential churches, positions me as a valuable asset to any organization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Global Technical Support Specialist

Accelya World
Madrid
05.2023 - Current
  • Delivered high-impact technical support on a global scale, ensuring uninterrupted operations for clients worldwide
  • Expertly managed complex incident reports and troubleshooting cases using advanced tools like Salesforce, SQL, Unix/Linux, and Windows
  • Streamlined ticket management processes, significantly reducing resolution times and improving customer satisfaction
  • Collaborated with cross-functional teams to develop solutions that proactively addressed potential technical challenges, preventing service disruptions.

Professional Musician, Singer, Songwriter & Producer

Self-Employed
A Coruña
01.2000 - Current
  • Produced and recorded two albums, showcasing versatility and mastery in both English and Spanish musical styles
  • Led music production projects from concept to completion, using advanced DAWs (ProTools, Ableton Live, Reaper) to create high-quality soundtracks
  • Performed in a variety of live settings, including concerts, TV, and musical plays, consistently delivering engaging and memorable performances
  • Established and maintained a robust network within the music industry, including partnerships with churches and other institutions, enhancing visibility and sales potential for music and related products.

Technical Support

Inycom
La Coruna
03.2023 - 05.2023
  • Provided first-line technical support to all users, resolving a wide range of issues across Windows, Android, MAC, and iOS platforms
  • Enhanced user productivity by delivering prompt and effective resolutions, contributing to a seamless IT environment
  • Maintained a high level of communication and follow-up with users to ensure ongoing satisfaction and issue prevention.

Technical Support Agent

Concentrix
A Coruña
01.2020 - 01.2022
  • Supported enterprise customers by solving complex technical issues, often identifying and mitigating risks before they escalated
  • Specialized in products such as Exchange Server, Office 365, and Virtual Machines, ensuring clients' critical environments remained operational
  • Improved customer retention by consistently managing expectations and delivering high-quality support that aligned with business needs.

Real Estate Advisor

Self-Employed
São Paulo
01.2010 - 01.2012
  • Managed client relationships with a focus on understanding and fulfilling their property needs, driving high levels of satisfaction and repeat business
  • Successfully facilitated the sale and rental of properties, utilizing market research and negotiation skills to achieve favorable outcomes for clients
  • Cultivated a reputation for reliability and expertise, leading to a steady stream of referrals and long-term client relationships.

Sales Manager

Family-Owned Business
São Paulo
01.2007 - 01.2010
  • Spearheaded sales operations, leading the company to unprecedented growth and expanding market share
  • Developed and implemented strategic sales plans, resulting in a significant increase in revenue and customer base
  • Fostered strong relationships with industry leaders, including major players in the music industry and influential church communities in Brazil and the USA
  • Positioned the business as a key supplier for L-Acoustics products, leveraging my network to secure high-value sales opportunities.

IT Business Analyst

Protege S.A.
São Paulo
01.2014
  • Led the development and implementation of key projects, driving efficiency and innovation in business processes
  • Conducted comprehensive testing of new functionalities, ensuring seamless integration with existing systems
  • Created detailed technical documentation, enabling clear communication across teams and ensuring project continuity.

Education

Computer Science -

University of the People
Pasadena, CA

Law -

Universidade Cruzeiro do Sul
São Paulo, Brazil

Skills

  • Advanced Sales & Account Management Strategies
  • Customer-Centric Service Delivery & Relationship Management
  • Technical Expertise in Troubleshooting (Salesforce, SQL, Unix/Linux, Windows)
  • High-Level Music Production & Sound Engineering (ProTools, Ableton Live, Reaper)
  • Live Event Management: Concerts, TV, Musical Plays
  • Multilingual Communication & Cultural Competence (English, Spanish, Portuguese)
  • Team Leadership & Development
  • Strategic Product Demonstration & New Account Development
  • Strong Industry Connections in Music & Entertainment

Certification

AZ-900 - Azure Fundamentals

Phone

(622) 416-600, (555) 555-5555

Languages

  • Portuguese, Native
  • English, TOEFL certified
  • Spanish, Advanced, Instituto Cervantes certification

Timeline

Global Technical Support Specialist

Accelya World
05.2023 - Current

Technical Support

Inycom
03.2023 - 05.2023

Technical Support Agent

Concentrix
01.2020 - 01.2022

IT Business Analyst

Protege S.A.
01.2014

Real Estate Advisor

Self-Employed
01.2010 - 01.2012

Sales Manager

Family-Owned Business
01.2007 - 01.2010

Professional Musician, Singer, Songwriter & Producer

Self-Employed
01.2000 - Current

Computer Science -

University of the People

Law -

Universidade Cruzeiro do Sul
ANDERSON LIMA DA SILVA