Anca Rebeca Dohan
Castelldefels,
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Webhelp,| Jacobs Douwe Egberts
08.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Camping 3 Estrellas
06.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Receptionist Assistant
Hotel Rey Don Jaime, Grupo Soteras
06.2020 - 09.2021
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Assistant
Avis Budget Group
06.2018 - 10.2019
- Established rapport with customers using active listening and interpersonal skills.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Rental Sales Agent,
OK Mobility | Rent A Car
10.2017 - 11.2018
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Executed sales and marketing initiatives to increase revenue for company.
Education
Higher Degree Tourism -
Travel Agencies And Event Management
Ies Mediterránea, Barcelona09.2014
Skills
- Providing Feedback
- Performance Improvement
- Interpersonal Communication Skills
- Upselling Techniques
- Strategic Planning
- Account Updating
- Call Management
- B2B Sales
- Organization and Efficiency
- Active Listening
Languages
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
PERSONAL INTERESTS
Traveling | Reading | Shopping | Dancing | Table Tennis | Cycling
Timeline
Customer Service Representative
Webhelp,| Jacobs Douwe Egberts
08.2023 - 11.2023
Receptionist
Camping 3 Estrellas
06.2022 - 10.2022
Receptionist Assistant
Hotel Rey Don Jaime, Grupo Soteras
06.2020 - 09.2021
Sales Assistant
Avis Budget Group
06.2018 - 10.2019
Rental Sales Agent,
OK Mobility | Rent A Car
10.2017 - 11.2018
Higher Degree Tourism -
Travel Agencies And Event Management