Anca Rebeca Dohan
Castelldefels,
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Webhelp,| Jacobs Douwe Egberts
2023.08 - 2023.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist
Camping 3 Estrellas
2022.06 - 2022.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Receptionist Assistant
Hotel Rey Don Jaime, Grupo Soteras
2020.06 - 2021.09
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Assistant
Avis Budget Group
2018.06 - 2019.10
- Established rapport with customers using active listening and interpersonal skills.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Rental Sales Agent,
OK Mobility | Rent A Car
2017.10 - 2018.11
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Executed sales and marketing initiatives to increase revenue for company.
Education
Higher Degree Tourism -
Travel Agencies And Event Management
Ies Mediterránea, Barcelona09.2014
Skills
- Providing Feedback
- Performance Improvement
- Interpersonal Communication Skills
- Upselling Techniques
- Strategic Planning
- Account Updating
- Call Management
- B2B Sales
- Organization and Efficiency
- Active Listening
Languages
English
Advanced (C1)
Romanian
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
PERSONAL INTERESTS
Traveling | Reading | Shopping | Dancing | Table Tennis | Cycling
Timeline
Customer Service Representative
Webhelp,| Jacobs Douwe Egberts
2023.08 - 2023.11
Receptionist
Camping 3 Estrellas
2022.06 - 2022.10
Receptionist Assistant
Hotel Rey Don Jaime, Grupo Soteras
2020.06 - 2021.09
Sales Assistant
Avis Budget Group
2018.06 - 2019.10
Rental Sales Agent,
OK Mobility | Rent A Car
2017.10 - 2018.11
Higher Degree Tourism -
Travel Agencies And Event Management
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