Anca Rebeca Dohan
Castelldefels
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Camping 3 Estrellas
06.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Assistant
Hotel Rey Don Jaime, Grupo Soteras
06.2020 - 09.2021
- Greet and welcome guests in a friendly and professional manner, both in person and over the phone.
- Manage reservations and appointments, ensuring smooth and efficient coordination.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Sales Assistant
Avis Budget Group
06.2018 - 10.2019
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Higher Degree Tourism -
Higher Technician in Travel Agencies And Event Man
Ies Mediterránea, Barcelona09.2012
Humanistic High School -
High School Diploma
Ies Josep Lluís Sert, Barcdelona09.2011
Skills
- Reception Desk Management
- Call Screening
- Mail Handling
- Time Management
- Customer and Client Relations
- Appointment Booking
Certification
- Amadeus Reservation Desktop Web (ARD)
Languages
English
Upper intermediate (B2)
Romanian
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Receptionist
Camping 3 Estrellas
06.2022 - 10.2022
Receptionist Assistant
Hotel Rey Don Jaime, Grupo Soteras
06.2020 - 09.2021
Sales Assistant
Avis Budget Group
06.2018 - 10.2019
Higher Degree Tourism -
Higher Technician in Travel Agencies And Event Man
Humanistic High School -
High School Diploma
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