Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Anastassiya Martsenyuk
Bajamar
Summary
Overview
10
years of professional experience
Work History
CignaMadrid
Claims Analyst
09.2021 - 09.2022
Job overview
- Salesforce CRM experience
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Verified documents to ensure accuracy of information provided by customers.
- Followed all company procedures to keep data confidential.
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
- Investigated claim and settlement deals and reviewed coverage determinations.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Resolved any disputes or errors in a timely manner.
- Monitored progress of pending cases and ensured deadlines were met as required by law.
HCL Technologies PolandKraków
IT Analyst
07.2019 - 02.2020
Job overview
- Providing hardware, software and network diagnosis and resolution via phone for customers' end users, hands on experience with Service Now.
High SynagogueKraków
Exhibition Work and Customer Service
01.2017 - 01.2019
Job overview
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Coordinated with other supervisors, combining group efforts to achieve goals.
ArvatoKraków
Customer Service Representative
02.2016 - 05.2016
Job overview
- Providing an excellent customer support via phone, troubleshooting and resolving issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
PMRKraków
Research Analyst
01.2013 - 01.2015
Job overview
- Conducting market research both qualitative and quantitative.
- Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
- Prepared comprehensive presentations to summarize findings from research projects.
- Researched industry-specific topics such as competitive landscape, customer segmentation, pricing strategies.
- Gathered primary and secondary sources of information including surveys, interviews, focus groups, literature reviews.
- Interpreted quantitative and qualitative data to develop insights into consumer behavior.
Education
Personal ProjectsTenerife
Photography & Travel Projects
05.2023
University Overview
UJ Kraków, Poland
Sociology from Sociology
10.2010
University Overview
UMSC Lublin, Poland
from Linguistics
05.2005
University Overview
Skills
- Excellent problem-solving skills
- Soft skills, empathy, creativity
- Effective team player, proactive attitude, fast learner
- Proficiency in: Microsoft/Adobe Suite, Salesforce, Zendesk, ServiceNow
- Interpersonal and Written Communication
- Claims Review
- Decision-Making
- Claims Processing
- Team Collaboration
Languages
Russian
First Language
Polish
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Timeline
Claims Analyst
Cigna
09.2021 - 09.2022
IT Analyst
HCL Technologies Poland
07.2019 - 02.2020
Exhibition Work and Customer Service
High Synagogue
01.2017 - 01.2019
Customer Service Representative
Arvato
02.2016 - 05.2016
Research Analyst
PMR
01.2013 - 01.2015
Personal Projects
Photography & Travel Projects
UJ
Sociology from Sociology
UMSC
from Linguistics
Similar Profiles
Micheal D. OvuedeMicheal D. Ovuede
Sr. GRC Consultant at CignaSr. GRC Consultant at Cigna
KACIE M. FORDKACIE M. FORD
National Stars and Risk Adjustment Director at CignaNational Stars and Risk Adjustment Director at Cigna
JAMIE LAVALLEYJAMIE LAVALLEY
Account Installation Senior Representative at CignaAccount Installation Senior Representative at Cigna
Kristina Nestor WalkerKristina Nestor Walker
HCC Coder and Quality Review Audit Analyst at CignaHCC Coder and Quality Review Audit Analyst at Cigna
Alice DavisAlice Davis
Claims Analyst at UnitedHealthcareClaims Analyst at UnitedHealthcare