Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Anastassiya Martsenyuk

Summary

Multilingual professional with extensive experience in customer support, IT analysis, research, and hospitality. Fluent in Russian, Polish, English, and Spanish, with a proven ability to deliver high-quality service in diverse environments. Demonstrated adaptability and proactivity in achieving excellent results independently and collaboratively. Seeking remote or seasonal roles in customer service, tourism, or research.

Overview

13
13
years of professional experience

Work History

Freelance Translator & Social Media Support

Self Employed
Tenerife
01.2022 - Current
  • Delivered translation services and content creation for diverse clients.
  • Translated documents across multiple languages, ensuring cultural accuracy and contextual relevance.
  • Assisted in managing social media platforms to enhance online presence.
  • Edited photos to align with brand standards and project specifications.

Trainee/ Junior AML Analyst

Finom
remote
09.2024 - 11.2024
  • Executed KYC, CDD, EDD processes, and transaction monitoring to identify risks.
  • Ensured adherence to AML regulations and procedures across all operations.
  • Performed thorough transaction monitoring to detect suspicious activities in a remote setting.
  • Collaborated with colleagues to streamline communication across various departments.
  • Assisted in the preparation of reports and documentation for project updates.

Claims Analyst

Cigna
Madrid
01.2021 - 01.2022
  • Managed claims processing through Salesforce CRM to enhance operational efficiency.
  • Supported clients with inquiries and resolved claims to improve satisfaction.
  • Reviewed policies and guidelines for compliance with applicable regulations.
  • Utilized claim management software to track and update claim statuses effectively.
  • Documented findings and communicated recommendations for process optimization.

IT Analyst (English & Russian)

HCL Technologies
Kraków
01.2019 - 01.2020
  • Delivered hardware, software, and network support to enhance operational efficiency.
  • Analyzed system requirements and user needs to enhance IT solutions.
  • Collaborated with cross-functional teams to implement software upgrades.
  • Developed documentation for IT processes and user guides for staff.
  • Resolved technical issues utilizing ServiceNow for effective incident management.

Customer Service & Exhibition Staff

High Synagogue
Kraków
01.2017 - 01.2019
  • Delivered exceptional customer service to congregants, promptly addressing inquiries and concerns.
  • Guided visitors with comprehensive support, enhancing overall experience.
  • Assisted with administrative tasks, including scheduling and member communications.

Co-Manager & Co-Chef

Bansko Chalets
Bansko
12.2016 - 04.2017
  • Managed guest services and food preparation for chalet visitors, ensuring exceptional experiences.
  • Oversaw team scheduling to guarantee optimal staffing during peak seasons.
  • Coordinated maintenance and housekeeping efforts to maintain high property standards.
  • Directed daily operations, including shift scheduling, task assignments, and progress evaluation.

Customer Service Representative

Arvato
01.2016 - 09.2016
  • Resolved Google My Business inquiries for diverse business clients.
  • Managed Google My Business project to enhance client online visibility.
  • Handled customer inquiries through phone, email, and chat channels.
  • Resolved complaints by identifying issues and providing appropriate solutions.

Market Research Analyst

PMR
Kraków
01.2013 - 01.2015
  • Conducted qualitative and quantitative market research to identify consumer preferences and trends.
  • Produced comprehensive analyses and reports for client review.
  • Developed surveys and questionnaires to gather primary data effectively.
  • Analyzed data with statistical tools to inform strategic decisions.
  • Presented insights through engaging reports and presentations.
  • Collaborated with cross-functional teams to ensure alignment of research findings with business objectives.
  • Assisted in creation of marketing strategies based on consumer behavior research.
  • Utilized market research to formulate action plans for product introductions, modifications, and campaigns.

Education

UX Design Course -

The Interaction Design Foundation
Online Course
01.2024

MA - Sociology & Market Research

Jagiellonian University
Cracovia, Poland
07-2010

Some College (No Degree) - Linguistics & Languages

UMSC Lublin
Lublin, Poland
06-2004

Skills

  • Problem-solving and troubleshooting
  • Translation accuracy
  • Cultural awareness
  • Content creation
  • Document editing
  • Customer service
  • Data analysis
  • Project management
  • Regulatory compliance
  • Communication and interpersonal skills
  • Customer-focused approach
  • Proficiency in Microsoft Office, Adobe Suite, Salesforce CRM, ServiceNow
  • Proactive learning attitude
  • Attention to detail
  • Research and analysis

Languages

Russian: Native, Polish: C2, English: C1, Spanish: B1

Hobbies and Interests

Photography, cooking, hiking, travelling

Timeline

Trainee/ Junior AML Analyst

Finom
09.2024 - 11.2024

Freelance Translator & Social Media Support

Self Employed
01.2022 - Current

Claims Analyst

Cigna
01.2021 - 01.2022

IT Analyst (English & Russian)

HCL Technologies
01.2019 - 01.2020

Customer Service & Exhibition Staff

High Synagogue
01.2017 - 01.2019

Co-Manager & Co-Chef

Bansko Chalets
12.2016 - 04.2017

Customer Service Representative

Arvato
01.2016 - 09.2016

Market Research Analyst

PMR
01.2013 - 01.2015

UX Design Course -

The Interaction Design Foundation

MA - Sociology & Market Research

Jagiellonian University

Some College (No Degree) - Linguistics & Languages

UMSC Lublin

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Anastassiya Martsenyuk