Anastasiia Konovalova
Barcelona
Summary
7+ years of managerial experience in customer service and partnerships. Skilled in internet marketing systems (Yandex.Direct, Yandex.Metrika). Led a sales support team in the Partnership Department for 2 years. Successfully implemented a multilevel partnership program and created tools (widget, referral link) to streamline integrations and boost partner engagement.
Overview
9
9
years of professional experience
Work History
Project Manager in Partnership Department
GrowFood
12.2023 - 11.2024
- Designed and implemented a new ticket workflow in Jira for the Business Development Managers (BDM)
- Developed a widget for seamless partner integrations in collaboration with BDM.
- Led the creation of back-office systems to support partner products, including contracts, financial models, and dashboards.
Project Manager
DDL
10.2022 - 11.2023
- Spearheaded the launch of a multilevel partnership program, increasing partners turnover by 10%.
- Created and supported CRM pipelines to manage partners by category, improving tracking efficiency.
- Acted as a business stakeholder for product and marketing teams in questions related to Partnership program.
- As an acting Team Leader of Partnership Managers Group implemented motivational program based on manager’s performance.
Team Lead of Support Group in Partnership Dept.
Yandex
06.2021 - 10.2022
- Assembled and managed a team of 3 support managers to assist 25 partner sales managers.
- Optimized processes of sales support in partners relations department
- Created financial models for partner products
- Established a distribution process for partner products, including legal, tax, and document workflows.
Sales Support Manager
Yandex
11.2019 - 06.2021
- Developed a streamlined sales support process for the agency sales group.
- Collaborated with the analytics team to build group dashboards; maintained and optimized charts using DataLens program.
- Designed and maintained CRM sales pipelines tailored for the agency group.
- Acted as a project manager, contributing to the launch of new financial conditions for the agency’s product portfolio, including condition calculations with analysts and contract drafting with legal teams.
Client Service Manager
Yandex
07.2015 - 11.2019
- Managed client communications via email and phone, maintaining a CRM database with over 100 customer contacts.
- Consulted on internet marketing tools (Yandex.Direct, Yandex.Metrika)
- Mentored new team members, providing training and guidance to ensure their successful onboarding.
Education
Specialist - State And Municipal Management
Kazan National Research Technological University
Kazan, Russia06-2013
Skills
- Project management
- Customer Relationship Management (AMO CRM, Yandex CRM Space)
- Internet marketing (YandexDirect, YandexMetrika, YandexBusiness)
- Data Analysis programs (DataLens, Power BI)
- Client relations, customer relations specialist
- Team work
- Cross-functional collaboration
- Contract management
- Stakeholder communications
- Multitasking and prioritization
- Emotional intelligence
- Stress management and resilience
Hobbies
- Ceramics: Passionate about hand-building techniques.
- Film Photography: Recently started shooting with a vintage Zenit camera, eagerly awaiting my first developed film.
- Hiking: A devoted mountain enthusiast—always choosing peaks over the sea!
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Project Manager in Partnership Department
GrowFood
12.2023 - 11.2024
Project Manager
DDL
10.2022 - 11.2023
Team Lead of Support Group in Partnership Dept.
Yandex
06.2021 - 10.2022
Sales Support Manager
Yandex
11.2019 - 06.2021
Client Service Manager
Yandex
07.2015 - 11.2019
Specialist - State And Municipal Management
Kazan National Research Technological University
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