Anastasiia Karmalita

• Conduct HR and operational audits of business processes, identifying compliance and efficiency gaps.
• Conduct HR program audits and measure employee awareness on key HR initiatives.
• Automated payroll and bonus calculation for a contact center, reducing manual work by 90%.
• Collaborate with HR, Compensation & Benefits, and Finance teams to align processes.

• Launched and relaunched HR and operational processes from scratch, including KPI and motivation systems, HR analytics, and CRM implementation.
• Managed teams of up to 180 employees, overseeing recruitment, onboarding, development, and HR process automation.
• Created HR and financial reporting, monitored expenses, and tracked performance.
• Optimized HR processes to reduce employee turnover and increase engagement.
• Handled HR documentation flow and liaised with legal and finance departments.
• Participated in audit inspections and prepared HR documentation for compliance purposes.

• Audited operational and HR processes for fitness businesses, identifying missed revenue opportunities and process gaps.
• Implemented CRM systems and automated operational workflows to enhance efficiency.
• Designed KPI systems to improve employee accountability and engagement.

Progressed from administrative assistant to VIP client manager within 2 years, managing high-value client relationships.