Anastasia Caffarri
Puerto de Santiago,Canary Islands
Summary
Customer-oriented professional with diverse industry experience focused on delivering high-quality service and enhancing client satisfaction. Strong organizational skills and attention to detail enable effective independent and team collaboration. Proficient in problem-solving with a proactive approach to challenges. Education, reliability and underpin a commitment to professional excellence.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Restaurant manager
La Casina 1989
La Spezia, Italy
2024.03 - 2025.12
- Oversaw reception personnel management to enhance customer experiences. Resolved customer complaints effectively, ensuring satisfaction.
- Managed reservation systems to optimise service efficiency.
Directed table service and product promotion for increased sales.
Letter carrier
Poste Italiane
La Spezia, Italy
2023.07 - 2023.12
- Sort ordinary and priority mail, registered letters, and parcels for delivery to homes and businesses.
- Support team in ensuring timely distribution of incoming and outgoing mail items.
- Assist in unloading and categorising returned products for distribution to regional postal offices.
Administrative assistant - Police of La Spezia
Gi Group
La Spezia, Italy
2022.04 - 2023.03
- Assisted in the management of IT functions and guidance on services provided by the office.
- Supported cultural mediators through collaborative efforts.
- Aided staff in the formalisation of international protection applications.
- Conducted general administrative and secretarial tasks to support the immigration office.
- Entered and updated data using primary portals used by police headquarters and international commissions.
Junior Sales Manager
M.C.S. - Mediterranean Customs Services Srl
La Spezia, Italy
2021.11 - 2022.04
- Assisted colleagues in export, import, and accounting departments through initial theoretical and practical training.
- Supported the transition into the commercial office manager role as requested upon hiring.
- Conducted research to identify potential clients within the national territory for collaboration and maintained ongoing contact with existing clients to enhance service quality.
Event hostess
Arianna 2002 - Agenzia di viaggi
La Spezia, Italy
2021.09 - 2021.09
- Supported colleagues in agency during event organisation phase.
- Provided direct assistance on-site for event setup.
- Welcomed and assisted international guests throughout their stay.
Call center inbound
Comdata Group
La Spezia, Italy
2021.03 - 2021.07
- Managed incoming calls for eni gas e luce from existing and potential clients.
- Collaborated within a team on projects aimed exclusively at eniStation clients composed of eni managers and employees.
- Supported customer inquiries through effective communication and problem-solving skills.
Assistant tutor
LULE Società Cooperativa Sociale Onlus
Milano, Italy
2019.02 - 2019.05
- Support pupils from Arabic-speaking backgrounds in primary and secondary school settings to enhance Italian language skills.
- Monitor pupils' progress and maintain regular communication with teachers and parents.
International exchange coordinator
University of Genova
Genova, Italy
2016.09 - 2016.12
- Assisted in organising university projects with international partners.
- Managed paper and electronic filing of past project dossiers.
- Provided comprehensive support to foreign guests throughout their stay.
Education
Master's Degree - Languages and Culture for Communication and International Cooperation
University of Milan
Milano, Italia 2017.09 - 2020.04
Bachelor's Degree - Languages and Literatures - track: Languages for Business and Tourism
University of Genova
Genova, Italia 2013.10 - 2017.03
Diploma of Higher Education - Languages
Liceo Statale Giuseppe Mazzini
La Spezia, Italia 2008.09 - 2013.07
Skills
- Microsoft Office Suite
- MacOS proficiency
- Windows knowledge
- Communication services expertise
- Excel proficiency
Languages
Italian
Native
English
Advanced
Arabic
Intermediate
French
Advanced
Spanish
Intermediate
Certification
- Diplôme approfondi de langue française DALF C1 2017
- Diplôme d'études en langue française DELF B2 2013
- Zertifikat Deutsch B1 Goethe-institute 2013
- Diplôme d'études en langue française DELF B1 2012
- Preliminary English Test B1 2012
- ECDL Certificate 2011
- Functional Crosstrainer Level 2 - Accademia Italiana del Fitness 2025
- National Diploma CSEN - Dynamic Military Shooting - License: INSTRUCTOR 2025
- Tactical Combat Casualty Care - NAEMT " National Association of Emergency Medical Technicians" 2025
Personal Information
- Date of birth: 14 June 1994
- Gender: Female
- Nationality: Italian
Project
Ermes Giovani in Europe Project- Schools Subproject (Journalism) 2012, completed at Cisita including an international stat at the Digital Deluxe Institute in Berlin.
Privacy
I hereby authorize the processing of my personal data in accordance with the GDPR (EU Regulation 2016/679)
Timeline
Restaurant manager
La Casina 1989
2024.03 - 2025.12
Letter carrier
Poste Italiane
2023.07 - 2023.12
Administrative assistant - Police of La Spezia
Gi Group
2022.04 - 2023.03
Junior Sales Manager
M.C.S. - Mediterranean Customs Services Srl
2021.11 - 2022.04
Event hostess
Arianna 2002 - Agenzia di viaggi
2021.09 - 2021.09
Call center inbound
Comdata Group
2021.03 - 2021.07
Assistant tutor
LULE Società Cooperativa Sociale Onlus
2019.02 - 2019.05
Master's Degree - Languages and Culture for Communication and International Cooperation
University of Milan
2017.09 - 2020.04
International exchange coordinator
University of Genova
2016.09 - 2016.12
Bachelor's Degree - Languages and Literatures - track: Languages for Business and Tourism
University of Genova
2013.10 - 2017.03
Diploma of Higher Education - Languages
Liceo Statale Giuseppe Mazzini
2008.09 - 2013.07