Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Ana Rita Teixeira
Operations Assistant
Barcelona
Summary
Overview
7
years of professional experience
Work History
Xior Student HousingBarcelona, Barcelona
Operations Assistant
10.2024 - Current
Job overview
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Ryanair
Cabin Crew Member
05.2024 - Current
Job overview
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Premier Service
Events Team Member Intern
09.2023 - 12.2023
Job overview
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
Fergus Hotels
Entertainer
06.2023 - 10.2023
Job overview
- Known as the face of the hotel.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
Massimo Dutti
Store Team Member
10.2022 - 05.2023
Job overview
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
ATS FARMAPorto, Matosinhos
COVID-19 Tester
01.2022 - 03.2022
Job overview
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Documented and verified patient information using laboratory information system.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
Geostar
Travel Agency Intern
04.2019 - 07.2019
Job overview
- Assisted clients with itinerary planning, ensuring a seamless travel experience.
- Collaborated with team members to optimize workflow and deliver exceptional customer service.
- Handled high call volumes professionally while managing multiple tasks simultaneously.
- Increased repeat business by building strong relationships with clients and providing personalized service.
Hotel Rural Quinta Do Silval
Hotel Intern
05.2018 - 07.2018
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Managed front desk operations, effectively handling reservations, cancellations, and special requests.
- Monitored online reviews to identify areas for improvement and implement necessary changes accordingly.
- Collaborated with team members to consistently deliver high-quality services across all departments.
Education
ISAG-Instituto Superior De Administração E GestãoPorto, Portugal
Bachelor of Tourism Studies from Tourism
07.2022
University Overview
- Study Abroad: Erasmus - Budapest Business School, Hungary.
- Entertainer, Fergus Hotels, Completed 2022
Skills
- Customer Assistance
- Reliability and punctuality
- Cultural Sensitivity
- Initiative-taking
- Complaint Handling
- Assertiveness
- Multilingual Proficiency
- Customer Relationship Management
- Public Relations and Communication
- Public Speaking
- Teamwork and Collaboration
- Problem-Solving
Languages
Portuguese
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)
Certification
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
- Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
- CPR/AED Certification
Additional Information
Additional Information
With my CPR skills I was able to bring a colleague at work back to life after proceeding with the knowledge I got from my training.
Timeline
Operations Assistant
Xior Student Housing
10.2024 - Current
Cabin Crew Member
Ryanair
05.2024 - Current
Events Team Member Intern
Premier Service
09.2023 - 12.2023
Entertainer
Fergus Hotels
06.2023 - 10.2023
Store Team Member
Massimo Dutti
10.2022 - 05.2023
COVID-19 Tester
ATS FARMA
01.2022 - 03.2022
Travel Agency Intern
Geostar
04.2019 - 07.2019
Hotel Intern
Hotel Rural Quinta Do Silval
05.2018 - 07.2018
ISAG-Instituto Superior De Administração E Gestão
Bachelor of Tourism Studies from Tourism
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