Anamarie Mendoza
EXL Service Philippines
Madrid,M
9
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
CSR/QA Analyst
4 Years 3 Months- Monitored and evaluated call quality to ensure adherence to standards.
- Provided feedback and coaching to agents to improve performance.
- Analyzed data to identify trends and areas for improvement.
- Collaborated with management to implement strategic improvements.
- Resolved escalated issues to ensure customer satisfaction.
- Duties and Responsibilities
CSR/QA Analyst
3 Years 11 Months- Answer incoming calls from customers regarding ticket inquiries, bookings, and cancellations.
- Assist customers in navigating the online ticketing platform and resolving any technical difficulties.
- Protect sensitive customer information by following established protocols and guidelines.
- Monitored and evaluated call quality to ensure adherence to standards.
- Provided feedback and coaching to agents to improve performance.
- Collaborated with management to implement strategic improvements.
- Resolved escalated issues to ensure customer satisfaction.
- Duties and Responsibilities
Education
- Maestra
Skills
Customer service
Active listening
Critical thinking
Data entry
I D IOMAS
Castellano
Inglés
Filipino
Timeline
CSR/QA Analyst
EXL Service Philippines
10.2019 - 01.2024Read More
CSR/QA Analyst
Teleperformance Ph
02.2015 - 01.2019Read More
SAN RICARDO NATIONAL ESCUELA SECUNDARIA
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COLEGIO: Northeastern Mindanao Colleges
from Maestra
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SAN RICARDO CENTRAL ESCUELA PRIMARIA
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CONTACTO
- Camille Ann Dizon
- 614 251 177