ANA MARIA FARCAS
Mijas
Summary
Versatile professional with experience at Etihad Airways, adept in client support and effective communication. Excelled in enhancing customer satisfaction and fostering positive learning environments. Skilled in cross-cultural communication and fluent in multiple languages, significantly improving client relationships and teamwork.
Overview
7
7
years of professional experience
Work History
Cabin Crew Member
Etihad Airways
11.2015 - 11.2020
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
English Teacher
Terra Armonia, Bucharest
10.2013 - 07.2015
- Supported English language learners in their acquisition of language skills through targeted instruction and additional resources.
- Strengthened classroom management for a positive learning environment by establishing clear expectations and enforcing consistent consequences.
- Developed students'' social-emotional skills with regular lessons on empathy, respect, and cooperation.
- Created a welcoming atmosphere for young learners, fostering meaningful relationships between teacher and student for optimal success.
Education
Bachelor of Public Relations - Public Relations
University of Bucharest, Faculty of Letters
BUCHAREST06-2015
Skills
- Client Support
- Customer Complaint Resolution
- Effective Communication
- Tailoring Learning Approaches
- Fluent in Multiple Languages
- Client Relationship Management
- Collaborative learning
- Employee interaction
- Cross-cultural communication
- Office Administration
- English for specific purposes
Travelling, pilates
- Traveling: Passionate about exploring diverse cultures and destinations, enhancing my adaptability and global perspective.
- Pilates: Regularly practice Pilates to maintain physical fitness, discipline, and mental well-being.
Timeline
Cabin Crew Member
Etihad Airways
11.2015 - 11.2020
English Teacher
Terra Armonia, Bucharest
10.2013 - 07.2015
Bachelor of Public Relations - Public Relations
University of Bucharest, Faculty of Letters
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