ANA MARIA NASTASIU
Granada
Summary
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail. Adaptable, analytical, and fluent in English, Spanish, and Romanian. I'm flexible and open to relocate for the right opportunity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Assistant
English Language and Literature
01.2024 - 01.2025
- Assisted in recruitment processes, including job postings, resume screening, interview coordination, and onboarding of new hires
- Developed and maintained HR and administrative databases using SQL, ensuring accuracy and reliability of data for strategic decision making thereby reducing data-related discrepancies by 15%
- Supported payroll processing, attendance tracking, and benefits administration to streamline HR functions
- Managed and analyzed administrative operations data using CRM tools, improving workflow efficiency and streamlining scheduling and correspondence processes
- Utilized data visualization tools like Tableau and Power BI in creating insightful dashboards for employee performance evaluation and workforce planning
- Implemented data-driven decision making in HR and operations, leading to a 10% increase in employee retention rate
- Remote
- Managed day-to-day department operations with effective workflow coordination.
Office Administrative Assistant
Freelance
01.2020 - 01.2023
- Managed daily administrative operations, including scheduling meetings, handling correspondence, and maintaining organized records
- Assisted in document preparation, data entry, and report generation to support business operations
- Coordinated office supplies, vendor communications, and inventory management to ensure smooth workflow
- Handled incoming calls and emails, directing inquiries to appropriate departments and maintaining professional communication
- Maintained and updated databases, spreadsheets, and filing systems for efficient record-keeping and retrieval
- Supported team members and executives with travel arrangements, expense tracking, and calendar management
- Ensured compliance with company policies and procedures while maintaining confidentiality of sensitive information
- Remote
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Branza C.M
01.2019 - 01.2021
- Engaged with customers to understand their needs, provide product recommendations, and enhance their shopping experience
- Assisted in achieving and surpassing sales targets through effective upselling and cross-selling techniques
- Maintained in-depth knowledge of products, promotions, and inventory to answer customer inquiries and drive informed purchases
- Processed transactions accurately using POS systems, ensuring smooth checkout operations and minimal errors
- Managed stock replenishment, visual merchandising, and product displays to maximize store appeal and sales
- Handled customer concerns professionally, resolving issues to maintain high satisfaction and brand loyalty
- Collaborated with team members to optimize store performance and streamline daily operations
Education
Higher studies - Administration and Finance
CIFP Carlos III
Skills
- MS office
- Operational reporting
- Workflow optimization
- Administrative support
- Work Planning and Prioritization
- Clerical support
- Organizational management
- Policy and procedure adherence
- Project coordination
- Hiring and training
- Schedule coordination
- Bookkeeping
- Professional and friendly
- Database management
- AS/400
- Telephone and email etiquette
Accomplishments
- Enhanced Employee Retention - Improved employee retention rate by 10% through data-driven HR decisions.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Boosted Customer Satisfaction - Achieved 20% increase in customer satisfaction through data analysis of support tickets.
- Exceeded Sales Targets - Surpassed sales targets by 30% via effective upselling and cross-selling techniques.
LANGUAGES
ENGLISH - Proficient
ROMANIAN - Native
SPANISH - Native
ITALIAN - Intermediate
Certification
- Business Analyst - Microsoft
- IT Support Specialist - Microsoft
- Data Management - IBM
- Relational Database Administrator - IBM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Assistant
English Language and Literature
01.2024 - 01.2025
Office Administrative Assistant
Freelance
01.2020 - 01.2023
Sales Associate
Branza C.M
01.2019 - 01.2021
Higher studies - Administration and Finance
CIFP Carlos III
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