Ana M. Erickson
Madrid
Summary
Global Account Manager with more than 14 years of experience in the telecommunications sector, expertise in pre-sales and international engineering. Outstanding ability to lead international teams and manage high-value multinational accounts. Deep technical knowledge and ability to translate complex technical solutions into effective business strategies. Committed to excellence in customer service and with a proven track record of strengthening relationships with key stakeholders and improving account retention through innovative and customized solutions.
Overview
14
14
years of professional experience
Work History
Global Account Manager
Telefonica
01.2022 - Current
- Coordinated international teams for seamless execution of sales processes, improving overall efficiency and productivity.
- Overachieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Global Solution Engineer for Multinationals Accounts
Telefonica Global Solutions
01.2018 - 01.2022
- Driving business and technical engagement as well as being in charge of the assessment and analysis of customer requirements
- Prospecting, qualifying and managing high value international opportunities for Multinational Accounts
- Sales Engineer of Santander (largest MNCs Customer in Telefonica).
- Creating technical account planning to position the company portfolio (e.g
- SD WAN Solutions, Sip Trunking, UCC among others) Leading the technical and operational high level design, managing internal and external resources
- Ownership of the profitability and financial KPIs for the ongoing opportunities.
Presales Operations Engineer
Telefonica Business Solutions
01.2017 - 01.2018
- Presales engineer supporting Telefónica with its daily business with MNCs customers, holding client facing presentations, providing consultancy, producing managed WAN, internet, collocation, web conferencing, cloud and security services offers
- High level of experience in negotiating with external and internal providers to achieve the best profitability and technical solution possible for the customer needs and Telefónica interests
- Dealing with the internal tools of TGS like Salesforce, quotation tools, Beesion, processes and interactions with other departments
- Producing high level design documents and preparing the services awarded to be handed over to operations.
Sales Engineer for German MNCs
Telefonica Business Solutions
01.2012 - 01.2017
- Presales engineer for Germany headquartered MNCs in Telefonica Global Solutions' perimeter
- Involved in projects developing technical IP VPN, SDN, cloud services, managed mobility, etc.) and economical offers for multinational customers
- Working in direct contact with multinational customers, collecting their needs, developing close relationships with them at executive level in order to understand customer's business necessities
- Providing the account team with technical advice to develop the account strategic plan.
Order Manager
Telefonica International Wholesale Services
01.2010 - 01.2012
- Responsible for managing and supporting several business areas within Order Management.
Education
Telecommunication Engineering -
Escuela Superior de Ingenieros Sevilla
Skills
- Telco industry experience
- Communications
- Customer oriented
- Strategic planning
- Team player
- Account Management
Accomplishments
In last two years, I have increased the income level of my account by 30%.
Websites
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)
Training
- Women leadership Universitas Telefonica
- Fortinet NSE SD WAN
- ITIL Foundations v3
- Global Management Program Universitas/IESE
Timeline
Global Account Manager
Telefonica
01.2022 - Current
Global Solution Engineer for Multinationals Accounts
Telefonica Global Solutions
01.2018 - 01.2022
Presales Operations Engineer
Telefonica Business Solutions
01.2017 - 01.2018
Sales Engineer for German MNCs
Telefonica Business Solutions
01.2012 - 01.2017
Order Manager
Telefonica International Wholesale Services
01.2010 - 01.2012
Telecommunication Engineering -
Escuela Superior de Ingenieros Sevilla
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