Ana Zubeldia
Granada,GR
Summary
Experienced traveler and Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
16
16
years of professional experience
Work History
Travel Sales Manager
LOCOTRAVEL GmbH
08.2023 - Current
- Arranged travel accommodations for DJ artists and their staff.
- Negotiated competitive rates with event promoters to provide cost-effective travel options for the artists.
- Design travel flights and connections using Amadeus reservations system.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
- Implemented effective communication strategies, providing timely updates on itineraries and changes to clients.
- Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Senior Customer Success Manager
Tripadvisor Ireland
03.2016 - 07.2023
- Responsible for strategic outbound calls to current and new Partners and Agencies to drive adoption, business value and client satisfaction with the goal of x-selling and renewing subscriptions.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
- Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
- Championed a proactive approach to customer success by identifying potential issues, addressing them early-on in the client lifecycle, and preventing churn.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Tour and Travel Sales Manager
CityWonders Ltd
02.2012 - 02.2014
- Reservations of CityWonders tours and walks around Italy, France, United Kingdom, Spain and USA.
- Maintenance and update of the reservations system with tour bookings from direct customers and distributor partners such as Viator, Expedia, and Travelocity.
- Cooperation with guides in Italy and France to support customers request directly in the tour.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Travel Consultant
Lufthansa Intouch
01.2008 - 09.2012
- Lufthansa Ticket Sales, reservations and special services management through GuideRes GDS, Amadeus surface.
- Miles & More customer loyalty program. Handling special requests from frequent travelers, Senators and HonCircle Lufthansa clients.
- Travel Agency Support Department. Dealing and supporting travel agencies and providing them with support for Lufthansa processes via the Amadeus GDS with ADMS, ACMS and BSP.
- Train new and existing staff on manual calculation of airline fares using IATA regulations and processes,
Education
Travel Consultant Diploma
IATA TRAINING
02.2012
Travel Agent/Counsellor
IATA TRAINING
04.2011
Skills
- Global awareness
- Active Listening
- Reservations Booking
- Relationship Building
- Travel Bookings Processes
- International and Domestic Travel
- Data Entry
- Itineraries
- Reservation software
- Customer Inquiry and Response
- Relationship Management
- Executive Travel
Hobbies
Love travelling and spend time with my family, showing my children the world as much as I can.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Timeline
Travel Sales Manager
LOCOTRAVEL GmbH
08.2023 - Current
Senior Customer Success Manager
Tripadvisor Ireland
03.2016 - 07.2023
Tour and Travel Sales Manager
CityWonders Ltd
02.2012 - 02.2014
Travel Consultant
Lufthansa Intouch
01.2008 - 09.2012
Travel Consultant Diploma
IATA TRAINING
Travel Agent/Counsellor
IATA TRAINING
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