Ana Ramos Cervera

• Completed a structured Manager-in-Training (MIT) program, gaining hands-on leadership experience in both Front Office and Housekeeping operations.
• Assisted department heads in managing day-to-day operations, staff supervision, and guest service delivery.
• In Front Office, supported shift management and ensured high service standards at reception. In Housekeeping, collaborated on room inspections, staff coordination, and quality assurance. Developed cross-departmental understanding and contributed to operational efficiency and guest satisfaction initiatives.

• Front Office Agent- Participated in the pre-opening and opening of the hotel, contributing to the setup of front office procedures and guest service standards.
• Handled all front desk shifts, including night shifts, ensuring smooth daily operations across a 24/7 environment.
• During night shifts, took full responsibility for overseeing hotel operations, managing guest needs, and ensuring end-of-day closure, including night audit tasks and reports.

• Receptionist and guest relations in a Dental clinic.

• Internship in the Front Office department, making reservations, check-ins, check-outs, guest relations, and concierge.

• Hostess, receiving guests, and organizing the booking tables.

3.5-year program