Ana Pinto da Fonseca
Summary
Dynamic Project Manager with a proven track record of delivering high-impact, multi-stakeholder initiatives while leveraging data-driven strategies to optimize workflows, and significantly enhance operational efficiency across diverse business environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Localization Program Manager
Amazon Web Services
12.2021 - Current
- Manage over 100 localization projects annually, focused on public sector topics.
- Design and optimize content strategies using genAI tooling to expand reusable content libraries and support RFx responses.
- Lead AGILE process improvements to streamline workflows and enhance operational efficiency.
- Utilize data-driven insights to align operational strategies with internal teams' requirements for content and localization.
- Liaise with external vendors to scope deliverables, and address performance gaps.
- Oversee machine translation quality evaluations, developing tailored improvement strategies for diverse locales and asset types.
- Map end-to-end workflows to prioritize business goals and drive technological advancements in localization and content management.
Content Developer
Amazon
08.2020 - 12.2021
- Write and publish 50+ customer-facing help content for European Portuguese.
- Lead project execution for customer support content across different European units.
- Translate, proofread, and localize strings, templated communications, and instructions for European Portuguese.
Language Quality Operations Team Leader
Unbabel
01.2019 - 01.2020
- Develop, track and share strategies for process improvements on machine translation outputs in 30+ languages
- Lead the decision-making process for new businesses, flagging potential incompatibilities with machine translation capabilities.
- Elaborate on the team's OKRs, track individuals' performance, and provide regular feedback.
Quality Analyst
Unbabel
09.2017 - 12.2018
- Analyze customers' linguistic data projects to isolate trends, and implement and improve machine translation outputs.
- Align existing quality frameworks to different customer requirements.
- Promote the engagement of translation and linguistics specialists with training and a balanced workload.
Translation Project Manager
Prestige Network
11.2016 - 08.2017
- Management and QA of 25+ translation, transcription, and DTP projects in XTRF and Salesforce environments per week.
- Assisting sales teams with localization and DTP services.
- Recruitment of freelance translators.
Education
M.A. - Translation
University of Lisbon
Portugal07.2015
Bachelor of Administrative Assistance and Translation -
Institute of Accounting and Administration of Porto
Portugal07.2011
Skills
- Project management
- Data management and analysis
- Workflow optimization
- Content localization
- Content strategy
- Quality assurance
- Vendor management
- Machine translation evaluation
- Testing and troubleshooting
Additional Experience
- Freelance Translator, Intertranslations Ltd (remote) | 2016-2019
- Translation Trainee, European Parliament, Luxembourg | 2016
- Invited Lecturer, University of Lisbon, Portugal | 2014-2015
Certification
- AWS Cloud Practitioner
- APMP Bid and Proposal Management Foundation
- Foundations of Project Management Google
Personal Information
Nationality: Portuguese
Year of birth: 1989
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
French
Beginner
A1
Timeline
Localization Program Manager
Amazon Web Services
12.2021 - Current
Content Developer
Amazon
08.2020 - 12.2021
Language Quality Operations Team Leader
Unbabel
01.2019 - 01.2020
Quality Analyst
Unbabel
09.2017 - 12.2018
Translation Project Manager
Prestige Network
11.2016 - 08.2017
M.A. - Translation
University of Lisbon
Bachelor of Administrative Assistance and Translation -
Institute of Accounting and Administration of Porto
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