ANA PELLICER
MURCIA
Resumen profesional
My professional career centers on data management, where I excel in attention to detail and efficient process tracking. I am committed to continuous improvement, enhancing my technical skills with various data management tools. However, I also recognize the importance of creative writing and social skills, which are essential in every work environment—remote or otherwise, as I currently experience.
Living abroad for four and a half years, while balancing full-time motherhood, ignited my passion for developing an international creative project. Collaborating with individuals from various countries and different languages has broadened my horizons. This journey also led to a significant partnership with an editor in Italy, resulting in our first book publication, which earned a prestigious quality prize at the Microeditoria Festival in Chiari, Italy (2022).
I am genuinely fascinated by the application and management of automation tools, and I leverage this interest to drive efficiency and innovation in my work.data and process management, and it is something I am currently immersed in, with the main objective of improving my skills and being able to provide added value.
Datos destacados
16
16
years of professional experience
Experiencia
Internal Auditor
RWS Group
2024.08 - 2026.04
- Conducting thorough evaluations and ongoing monitoring of local raters to ensure the highest quality standards are consistently met, ultimately elevating the service experience for our customers.
- Delivering detailed weekly reports that highlight key findings from the monitoring and evaluation of local raters, enabling informed decision-making.
- Providing actionable feedback for both raters and Quality Team members, which will guide crucial decisions regarding the rater’s status and enhance overall team performance
- Identificación de problemas y riesgos existentes en las áreas auditadas.
- Elaboración de informes de hallazgos y acciones correctivas.
- Análisis y evaluación de libros contables e informes financieros.
Online rater for AI Models
RWS Group
2024.02 - 2024.08
- Analyzing datasets: Identifying meaningful patterns and trends.
- Collaborating with teams: Engaging in discussions with global teams to reach an agreement on content evaluation.
- Improving AI: Providing actionable insights to enhance AI performance and compliance
Online Data Analyst
TELUS DIGITAL
2023.06 - 2024.10
- Analyzing content: Evaluating the relevance of content to search terms, and reviewing language for grammar, tone, and cultural appropriateness.
- Providing feedback: Offering clear, well-structured feedback on content quality.
- Identifying issues: Identifying potential challenges and issues in ad templates.
- Conducting research: Gathering insights and exploring uncharted territories to guide decisions and innovations.
Medical records/insurance claims management
CENTRO ASESOR MEDICO MURCIA SL
Murcia
2021.06 - 2023.01
- Economic and medical estimates related to accidents.
- Management of medical records, whether private or through insurance companies, particularly for traffic accident claims.
- Reporting tasks: Creating and reviewing medical reports concerning traffic accidents and healthcare claims for insurance companies and private customers.
- Coordination duties between positions: Standardization of data entry processes to meet the requirements of insurance companies.
- Customer service in English/Spanish (solving issues about the medical reports and traffic claims).
Administrative - Receptionist
LA NUEVA SEDA SL
Murcia
2012.08 - 2016.01
- Reception tasks: Direct attention to patients, manage medical appointments, and handle telephone calls in English and Spanish.
- Efficiently input data into the company database and diligently report to the insurance companies' websites, ensuring accuracy and reliability in all submissions.
Call Centre Customer Service
PHONORED Soluciones
Murcia
2011.12 - 2013.02
- Customer service:
Management of incidents of sending and receiving parcels.
Call triage to the different departments of the company.
Labour advisor
GESTYSA & JOSE MARIA JIMENEZ SL
Murcia
2010.05 - 2010.09
- Management of registrations and cancellations within the Spanish Public System (Seguridad Social), data entry for clerical purposes, and provision of advisory services to self-employed individuals regarding tax obligations and available subsidies.
Formación
PostGraduate Certificate in Labor Practice. - Labor Science
Universidad de Murcia
MurciaUniversity Degree in Labor Sciences. - Labor Sciences.
Universidad de Murcia
MurciaBachelor’s Degree in Labor Relations and HR - Labor Sciences and Human Resources.
Universidad de Murcia
MurciaPedagogical Aptitude Course (C.A.P.) - Specialization in Administration and Management Technology)
Universidad de Murcia
MurciaEnfatiza tus habilidades clave
- Balance sheets
- Debt management
- Risk mitigation strategies
- Process evaluations
- Report creation
- Report generation
- Compliance standards
- Team collaboration
- Attention to detail
- Audit reporting
- Continuing education
- Time management
- Multitasking and organization
- Process improvement
- Quality assurance
- Clear communication
- Internal controls
- Audit programs and processes
- Report writing
- Internal auditing
Personalizado
2,6,5
Idiomas
Inglès
Español
Francés
Cronología
Internal Auditor
RWS Group
2024.08 - 2026.04
Online rater for AI Models
RWS Group
2024.02 - 2024.08
Online Data Analyst
TELUS DIGITAL
2023.06 - 2024.10
Medical records/insurance claims management
CENTRO ASESOR MEDICO MURCIA SL
2021.06 - 2023.01
Administrative - Receptionist
LA NUEVA SEDA SL
2012.08 - 2016.01
Call Centre Customer Service
PHONORED Soluciones
2011.12 - 2013.02
Labour advisor
GESTYSA & JOSE MARIA JIMENEZ SL
2010.05 - 2010.09
University Degree in Labor Sciences. - Labor Sciences.
Universidad de Murcia
Bachelor’s Degree in Labor Relations and HR - Labor Sciences and Human Resources.
Universidad de Murcia
Pedagogical Aptitude Course (C.A.P.) - Specialization in Administration and Management Technology)
Universidad de Murcia
PostGraduate Certificate in Labor Practice. - Labor Science
Universidad de Murcia