Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Hobbies and Interests
Affiliations
Languages
Timeline
Generic
Ana Peinado Jaen

Ana Peinado Jaen

Marratxí

Summary

Experienced Customer Engineer and Backend Software Engineer with a strong background in technical account management, software development, and customer support. Skilled in various coding languages and tools, with proven ability to manage complex projects and resolve technical issues swiftly. Excellent communicator and team player dedicated to improving customer experiences and business operations.

Overview

2
2
years of professional experience

Work History

Customer Engineer

TravelgateX
Palma
04.2023 - Current
  • Managed technical account optimization, improving platform usage and customer satisfaction
  • Provided pre-sales support, conducted webinars, and trained partners and staff
  • Handled complex technical issues and maintained Service Level Objectives (SLOs).

Backend Software Engineer

TravelgateX
Palma
10.2022 - 04.2023
  • Developed, debugged, and enhanced software features using C# and Visual Basic .NET
  • Utilized tools such as Jira, Visual Studio, GitLab, and Jenkins for project management.

Help Desk, First Technical Support

TravelgateX
Palma
12.2021
  • Provided first-level technical support, resolving client issues efficiently
  • Managed ticketing system and assisted in activating new customer connections.

Education

FP II in Web Applications Development -

IES Pau Cases Noves

FP II in Management Assistant/Administration -

Sant Josep Obrer

Skills

  • Technical Account Management
  • Problem Solving & Customer Support
  • Coding: C#, Visual Basic NET
  • Tools: Jira, Visual Studio, GitLab, Jenkins, Hubspot, Postman
  • Strong Organizational and Communication Skills
  • Community Management and Social Media Handling

Personal Information

Age: 31

Languages

  • English, Full Professional Proficiency
  • Catalan, Native or Bilingual Proficiency

Hobbies and Interests

Engaging in sports and outdoor activities

Affiliations

  • Outdoor and sport activities

Languages

Spanish
First Language
English
Advanced (C1)
C1
Catalan
Proficient (C2)
C2

Timeline

Customer Engineer

TravelgateX
04.2023 - Current

Backend Software Engineer

TravelgateX
10.2022 - 04.2023

Help Desk, First Technical Support

TravelgateX
12.2021

FP II in Web Applications Development -

IES Pau Cases Noves

FP II in Management Assistant/Administration -

Sant Josep Obrer

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Ana Peinado Jaen