Ana Mateos Jimenez
Resumen profesional
Highly ambitious and customer-centric professional with extensive experience in the luxury retail sector, demonstrating a proven track record of success in leadership and team management roles. Adept at driving performance, building strong stakeholder relationships, and fostering a positive work environment. Proactive and adaptable, with a strong ability to thrive under pressure and a commitment to continuous development
Datos destacados
7
7
years of post-secondary education
21
21
years of professional experience
Experiencia
Boutique Director
Hublot
Madrid, MD
2022.01 - 2026.07
- Lead boutique operations, developing and executing commercial strategies and events to enhance sales performance and brand visibility.
- Drive clienteling initiatives and identify new business opportunities to foster growth and market penetration.
- Report directly to the Country Manager, ensuring strategic alignment with company objectives and vision.
AGM (Assistant General Manager)
Polo Ralph Lauren
Las Rozas Village, Madrid, MD
2017.05 - 2021.10
- Managed a team of over 70 employees, from sales associates to department managers, cultivating a high-performance culture.
- Ensured comprehensive operational compliance across all store areas, including administration (SAP), visual merchandising (VM), logistics, stock management, operations, people management, and cash handling.
- Developed and implemented commercial strategies to optimize business performance and achieve sales targets.
- Reported directly to the General Manager and Country Manager on all aspects of store operations and strategy.
- Elevated the brand experience through exceptional service, balancing luxury expectations with the dynamic outlet environment.
Store Manager
Maje Outlet
Las Rozas Village, Madrid, MD
2015.09 - 2017.05
- Spearheaded the opening and successful establishment of a new store in Madrid, recruiting and developing a team of 10 employees.
- Analyzed team performance and identified individual strengths to maximize overall productivity and efficiency.
- Generated daily, weekly, and monthly sales reports for senior management and host stores.
- Managed payroll, HR documentation, and the full recruitment, training, and coaching cycle for new hires.
- Contributed significantly to achieving annual targets and actively managed the store's visual merchandising to optimize product display and sales.
Department Manager
Maje Concession
London, London
2014.02 - 2015.09
- Exceeded company expectations consistently in department management (+39% vs. previous year).
- Selected as part of the first management group trained by the SMCP school as a 'Train the Trainer' specialist.
- Managed and trained a team of 10 employees, focusing on maximizing customer service and building a strong client database.
- Prepared weekly and monthly sales reports for management and host stores.
- Optimized performance by tracking daily, weekly, and annual KPIs.
- Achieved exceptional inventory results (+0.05%).
- Managed department visual merchandising, analyzing bestsellers and mannequin conversion rates to enhance product visibility and sales.
- Harrods
Branch Manager (Promotion)
Kurt Geiger Concession
London, London
2011.11 - 2014.01
- Promoted from Sales Consultant to Branch Manager in September 2012.
- Played a key role in the opening of the luxury shoe salon at Harrods.
- Supervised and trained a team of up to 30 staff members in 'Shoe Heaven' across various brands, ensuring an exceptional luxury customer experience (100% success in mystery shopper evaluations).
- Assumed responsibility for consistently meeting and exceeding sales targets.
- Managed inventory, payroll, recruitment, and global assessments.
- Collaborated with the VM team to maintain a commercially appealing and trendy store display.
- Liaised with buyers for both in-house and external brands (Kg, Carvela, Charlotte Olympia, Michael Kors, Sam Edelman, Isabel Marant, McQueen, Marc Jacobs, Vivienne Westwood, Tod's, Manolo Blahnik, Jimmy Choo, Valentino, Stuart Weitzman, Dolce Gabbana, Roger Vivier).
- Harrods
General manager
Gran Café Londra
London, London
2011.02 - 2011.11
- Planning, direction, and control of administrative, commercial, operational and financial activities.
- Sales increase, generation of greater customer retention, and business strengthening.
- Control and supervision of all the center´s activities and actions
- Efficient use of available human and material resources.
- Team and resource coordination for goal achievement.
Head Waitress
Café Phillies
London, London
2009.07 - 2011.02
- Supervision of the correct implementation of food safety standards.
- Controlling and evaluating the staff in charge, and ensuring their proper training.
- Ensuring customer satisfaction through fast issue resolution.
- Personalized customer attention to handle special request and complaints.
- Partnering with senior management to define goals and marketing initiatives.
Salesperson
Amelia Jewelry
Miranda de Ebro, Burgos
2006.01 - 2009.12
- Assisted customers with jewelry and handbag selections.
- Responsible for selecting new brands, cash handling, and store display design.
Formación
Hostess Conference and P.R. Course - Hostess and PR
Master-D
Salamanca 2008.09 - 2009.06
BA (Hons) - Leisure and Tourism Management
IE University
Salamanca 2006.01 - 2009.01
Erasmus Year Abroad - Tourism
Hochschule Zittau/Görlitz
Görlitz 2007.09 - 2008.06
Diploma - Social Sciences
High School Miranda de Ebro
Miranda de Ebro 2003.01 - 2005.01
Enfatiza tus habilidades clave
- Leadership & Management
- Luxury Customer Service
- Commercial & Operational Management
- Communication
- Technical Proficiency
- Soft Skills
Éxitos profesionales
- Leadership and Management Training (Harrods & SMCP School)
- E-commerce Training (SMCP School)
- Customer Service Training (Harrods)
- 'Train the Trainer' Program (SMCP School, Paris)
- Value Retail Academy Certification
- Leadership Training (Ecole Hoteliere Lausanne)
- Harvard trainings (Strategic thinking, atracting and cultivating talent, leading with generative AI and coaching)
Hobbies
- Reading
- Music
- Cinema
- Traveling
- Photography
- Fashion
Idiomas
Inglés
Avanzado
C1
Italiano
Intermedio avanzado
B2
Cronología
Boutique Director
Hublot
2022.01 - 2026.07
AGM (Assistant General Manager)
Polo Ralph Lauren
2017.05 - 2021.10
Store Manager
Maje Outlet
2015.09 - 2017.05
Department Manager
Maje Concession
2014.02 - 2015.09
Branch Manager (Promotion)
Kurt Geiger Concession
2011.11 - 2014.01
General manager
Gran Café Londra
2011.02 - 2011.11
Head Waitress
Café Phillies
2009.07 - 2011.02
Hostess Conference and P.R. Course - Hostess and PR
Master-D
2008.09 - 2009.06
Erasmus Year Abroad - Tourism
Hochschule Zittau/Görlitz
2007.09 - 2008.06
BA (Hons) - Leisure and Tourism Management
IE University
2006.01 - 2009.01
Salesperson
Amelia Jewelry
2006.01 - 2009.12
Diploma - Social Sciences
High School Miranda de Ebro
2003.01 - 2005.01