Ana Martin Rodriguez
Sant Boi De Llobregat
Summary
Resourceful professional in technology support, problem-solving and proactive. Specialized skills in Hospitality industry, CRS Connectivities and Channel Manager configuration. Committed and focused on continuing to grow professionally with the motivation of facing new challenges.
Overview
14
14
years of professional experience
Work History
Technical Support - Channel & CRS Connectivities
Hotusa Group
Barcelona
03.2013 - Current
- Configuration and mapping of the company's own channel manager with push and pull connectivities.
- Technical support for issues related to OTAS, channels and PMS.
- Review, monitoring, and detection of issues related to CRS connectivities.
- Improvement proposal and analysis of CRS connectivities.
- Testing of the new integrations to be implemented on the CRS
- Support to the different company departments by providing information about connectivity options
Account at Travel Agencies Department
Hotusa Group
Barcelona
07.2011 - 03.2013
- Attracting new travel agencies for the company's portfolio
- Technical support for travel agencies
- Company database maintenance
Education
Bachelor's Degree in Tourism & Hotel Management -
CETT_UB Tourism & Hospitality, Education
Barcelona06-2014
Skills
- CRS Connectivites knowledge
- Technical issues analysis
- API analysis
- XML logs comprehensión
- Ticket management
- Customer service
- Improvement proposal and analysis
- Hospitality knowledge
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Catalan
Advanced (C1)
C1
Timeline
Technical Support - Channel & CRS Connectivities
Hotusa Group
03.2013 - Current
Account at Travel Agencies Department
Hotusa Group
07.2011 - 03.2013
Bachelor's Degree in Tourism & Hotel Management -
CETT_UB Tourism & Hospitality, Education
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