Hi, I’m
Ana-Maria Gaiseanu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
years of professional experience
Work History
Ryanair
Base Manager
06.2018 - Current
Job overview
- Monitoring over 350 employees' day-to-day performance and attendance
- Training new employees on airline´s Standard Operating Procedures and Costumer Service Standards
- Training and guiding team members to maintain high productivity and performance metrics
- Tracking employee attendance and punctuality, addressing repeated problems quickly to prevent long-term habits
- Boosted employee productivity by enhancing performance monitoring and instituting motivational approaches
- Reduced operational risks while organizing data to forecast performance trends
- Coached employees in successful selling methods to drive revenue
- Weekly data analysis of on board sales by date, flight hour, destination, products, to identify purchasing trends and implement strategies to boost sales
- Conducted complete and accurate audits of aircraft following cleaning sanitization procedures
- Weekly meeting with Station Manager and Ground Operations Manager to discuss daily operations issues involving cabin crew members and ground staff
Ryanair
Cabin Manager
03.2017 - Current
Job overview
- Ensure aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Ensure safety and comfort of customers onboard aircraft
- Resolve passenger situations during flight involving disorderly passengers and medical emergencies
- Handled passengers complaints and offered complimentary services to maintain high guest satisfaction rates
- Attended trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Trained new employees on Standard Operating Procedures and demonstrating best methods for serving guests and achieving on board sales targets
- Boosted airline's profits by meeting daily on board sales targets
- Proved successful working under pressure
- Maintained excellent attendance record, consistently arriving to work on time
Ryanair
Cabin Crew Member
04.2014 - 03.2017
Grupo Rossell
Administrative assistant
01.2007 - 01.2008
Job overview
- Answered multi-line phone system, routing calls, delivering messages to Directors
- Monitored Director's work calendar and scheduled appointments, meetings and travel
- Generated reports and prepared PowerPoint presentations for business development purposes
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Education
Universidad Autónoma De Barcelona(UAB)Barcelona
University degree from Advertising And PR
Skills
- Operational Efficiency
- Customer Satisfaction
- Operational Standards
- Customer Experience
- Improvement Plans
- Employee Performance Evaluations
- Issue Escalation
- Improve Performance
- Sales Promotion
- Business Leadership
- Manage Operations
- Performance Monitoring and Evaluation
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
Timeline
Base Manager
Ryanair
06.2018 - Current
Cabin Manager
Ryanair
03.2017 - Current
Cabin Crew Member
Ryanair
04.2014 - 03.2017
Administrative assistant
Grupo Rossell
01.2007 - 01.2008
Universidad Autónoma De Barcelona(UAB)
University degree from Advertising And PR
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