Ana Isabel Varona

• Handle and responsible for customers in the Central Spanish area (Madrid Community).
• Backup for other regions in Spain.
• Work with BDB4, SAP Hanna, EDI, Salesforce (tasks, cases, info), OCAPI.
• Answer up to 40/50 calls per day, handling with BD policy in a polite, proactive, and efficient manner.
• Collaborate closely with the sales team and other departments: Finance, Marketing, Product Controllers, Order Entry Team, CSC in Spain, and other locations around Europe.
• Ensure all customer orders are processed within 24/48 hours, resolving pending tickets and SC cases with issues such as prices/tariffs, quantities, addresses.
• Process free of charge orders, credit & debit notes.
• Check daily issues from carriers on their websites (TNT/FEDEX, DHL, Movianto).
• Controlled billing, ensured timely shipments, and provided customers with product information, timelines, and alternatives.

Managed stock, presented electronic billing, resolved returned invoices, and processed credits.

• Allocated assigned materials, managed samples, demos, and materials for tenders.
• Addressed pricing incidents, product rotation, alternatives, stock, assignments, and allocations.
• Currently participating in projects like Artificial Intelligence, Recode, and Customer Portal.

• Worked within the Operations Department, interacting with customers, sales teams, agents, distributors, finance, tender, field inventory team, and transport suppliers.
• Provided assistance to hospitals and sales representatives in North Spain, South East, and part of the Central area.
• Managed requests via fax, mail, phone, EDI, including direct orders, consignment orders, free of charge deliveries, returns, demos, and urgent deliveries.
• Checked external Backoffice implant (Accenture), providing solutions for any issues using written reports in English.
• Delivered stocks to sales representatives, managed inventory transfers, controlled and sent out invoices.
• Handled service complaints for warranties and expired materials, responding to questions from sales representatives, pharmacists, nurses, and doctors about orders, deliveries, products, and availability.
• All processes carried out using SAP.
• Coordinated with other departments such as consignment and tenders.

Managed samples for demonstrations, quality requirements, intercompany billing, and documentation required for certain consignment materials.

• Direct assignment of hospitals, clinics, sales representatives, and distributors.
• Coordinated customer orders via email, fax, telephone, EDI (hospitals, insurance clinics), billing (insurance companies), warehouse management, stock rotation, orders, price coordination with other departments, documentation management, and incident resolution.
• Conducted price analysis for purchase orders.

• Responsible for coordinating technical support for clients, regions, and materials supplied directly from the headquarters in Germany.
• Managed procurement of materials, machinery, etc.
• Controlled inventory both at client sites and in the company’s warehouse, including locations, inventory, and movements.
• Updated prices, controlled shipments, tracked deliveries, and handled material and package incidents.
• Managed invoicing, credit notes, and maintenance.

• Responsible for import and export operations.
• Managed all documentation related to customs processes, material shipments, international payment methods, credit notes, and certificates.
• Coordinated with departments such as quality, procurement, and transportation.

• Responsible for supply and control of stocks, material inventory, and stock movements between stores and merchandise tracking for Belgian and French stores.
• Maintained permanent contact with the warehouse, purchasing, and merchandising departments.

Implementation of Seasonal Product Marketing Plans

• Developed and executed marketing plans for seasonal products in stores.
• Coordinated promotional activities and ensured timely product launches.
• Analyzed market trends and adjusted strategies to maximize sales.

• Worked as a receptionist at the tourist office for one year.
• Collected documentation, translated materials, and provided visitors with useful information about the town and current events.
• Assisted in organizing events and offered customer service to tourists.