ANA GALISTEO ALBA
Inca
Summary
Senior Payments Operations professional with nearly 20 years of international experience within HBX Group (Hotelbeds), progressing from Fraud Analyst to Chargebacks Supervisor. Recognized for leading complex payment operations, improving processes, mitigating financial risk, collaborating with global banking partners and driving operational excellence across multinational environments. Combines strong analytical capabilities with leadership, stakeholder management and continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PTP & Chargebacks Supervisor
HBX Group (Hotelbeds)
01.2021 - Current
- Lead chargeback operations ensuring compliance with Visa, Mastercard and payment partner requirements.
- Drive continuous improvement initiatives to optimise payment and dispute processes.
- Monitor fraud trends and identify emerging operational risks.
- Coordinate with global banking partners including Barclays, Citi, American Express, WEX and Outpayce.
- Develop KPI dashboards and executive reporting supporting strategic decisions.
- Collaborate with Finance, Legal, Product, Sourcing and Technology teams to deliver business objectives.
- Coach and support team members while promoting operational excellence.
- Career progression within HBX Group:
- PTP Service Delivery, Reconciliation & Chargebacks Specialist (2020–2021)
- Global Optimization BTB (2018–2020)
- Product Strategy Analyst (2015–2018)
- Extras Product Executive (2008–2014)
E-commerce Risk Agent (Fraud Department)
Hotelopia
01.2006 - 01.2008
Education
Senior Technician - Information and Tourist Marketing
Skills
- Payments Operations
- Chargebacks
- Fraud Prevention
- Operational Leadership
- Risk Management
- Process Improvement
- Cross-functional Collaboration
- KPI & Reporting
- Supplier Reconciliation
- Project Coordination
- SAP S/4HANA
- Salesforce
- JIRA
- Advanced Excel
Certification
AI Operator
LANGUAGES
Spanish (Native)
English (Professional)
Catalan (Professional)
Timeline
PTP & Chargebacks Supervisor
HBX Group (Hotelbeds)
01.2021 - Current
E-commerce Risk Agent (Fraud Department)
Hotelopia
01.2006 - 01.2008
Senior Technician - Information and Tourist Marketing
SYSTEMS
- SAP S/4HANA
- Salesforce
- JIRA
- Ecobill
- Microsoft Excel
- PowerPoint
- Word
- Barclays
- Citi
- WEX
- American Express
- Outpayce