Amy Louisa Hopwood
Castelldefels,B
Summary
Results-driven professional with extensive expertise in managing client portfolios and delivering customized solutions. Recognized for collaborating effectively with teams and maintaining high standards of performance to achieve significant outcomes. Skilled in strategic planning and relationship management, with flexible approach to adapting to changing business needs.
Overview
23
23
years of professional experience
Work History
Strategic Account Manager - Iberia
Hotelbeds
07.2018 - Current
- Develop strategic account plans to drive revenue growth and enhance client relationships.
- Analyze market trends to identify opportunities for account expansion and growth.
- Present product updates and strategic initiatives during quarterly business reviews.
- Develop customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Monitoring sales performance to achieve strategic account objectives.
- Conducting quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Identify new business opportunities with existing clients, leading to increased revenue growth.
- Serve as the primary point of contact for all account-related matters, building trust with key decision makers.
Business Development Manager - Iberia
GTA
09.2015 - 07.2018
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Built relationships with customers to establish long-term business growth.
- Negotiated contracts and agreements, fostering long-term relationships with key stakeholders.
- Established relationships with key decision-makers within customer's organization to promote opportunities and growth.
- Managed a diverse portfolio of accounts, consistently reaching revenue targets.
Retail Account Manager - Spain
TravelCube (Kuoni GTA España)
03.2008 - 09.2015
- Managed client relationships in travel retail environment, enhancing account satisfaction and loyalty.
- Managed accounts to retain existing relationships and grow share of business.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional client service by promptly addressing concerns and resolving issues to maintain positive working relationships.
- Negotiated favorable contract terms with retail consortia.
Business Development Manager - LATAM
GTA
11.2003 - 02.2008
- Account Management and Acquisition
- Developed strategic partnerships to expand market presence and drive revenue growth in LATAM markets.
- Managed key client relationships, ensuring satisfaction and loyalty through visits and engagement.
- Identified new business opportunities through market research and competitive analysis.
Operations Supervisor - FIT
GTA
08.2002 - 11.2003
- Lead and managed team of 8 staff members
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Training of team members.
- Ensuring Service Level Agreements are met.
Education
Bachelor of Science - International Travel and Tourism Management
Sheffield Hallam University
01.1997
Skills
- Sales negotiations
- Client onboarding
- Teamwork and collaboration
- Industry expertise
- Sales strategy development
- Problem-solving abilities
- Excellent communication
- Client relationship building
- Active listening
Timeline
Strategic Account Manager - Iberia
Hotelbeds
07.2018 - Current
Business Development Manager - Iberia
GTA
09.2015 - 07.2018
Retail Account Manager - Spain
TravelCube (Kuoni GTA España)
03.2008 - 09.2015
Business Development Manager - LATAM
GTA
11.2003 - 02.2008
Operations Supervisor - FIT
GTA
08.2002 - 11.2003
Bachelor of Science - International Travel and Tourism Management
Sheffield Hallam University