Amy Van Donselaar
Barcelona
Summary
Highly motivated bilingual customer service with 5 years of related working experience professional looking for new challenging positions. Best in building long-lasting relationships with clients, sharing common goals, creating win-to-win situations, through empathy, shared visions and commitment.
Overview
7
7
years of professional experience
Work History
Junior Account Manager
Boats Group
02.2024 - Current
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Provided exceptional customer service, leading to numerous positive testimonials from clients.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
- Negotiated favorable contract terms by leveraging industry knowledge and understanding client needs thoroughly.
Social Media Manager
Telus International
11.2020 - 02.2024
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Customer Service Representative
NewCo
02.2018 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Event Planner Intern
Shell
10.2017 - 02.2018
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Managed event logistics and operations.
- Performed face-to-face meetings to finalize contract for services and event details.
Education
Bachelor of Arts - Facilities Planning And Management
Avans
's-Hertogenbosch06.2017
Secondary Vocational Education. - Facility Management
Rijn IJsel
Arnhem2013
High School Diploma -
OBC Huissen
ArnhemSkills
- Customer Relationship Management (CRM)
- Account planning
- Social Media
- CRM Software
- Schedule Management
- Client meetings
- SalesForce
- Employee of the month
- Organizational Skills
- Proficient user Microsoft Office
- Excel experience
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
German
Beginner (A1)
Timeline
Junior Account Manager
Boats Group
02.2024 - Current
Social Media Manager
Telus International
11.2020 - 02.2024
Customer Service Representative
NewCo
02.2018 - 11.2020
Event Planner Intern
Shell
10.2017 - 02.2018
Bachelor of Arts - Facilities Planning And Management
Avans
Secondary Vocational Education. - Facility Management
Rijn IJsel
High School Diploma -
OBC Huissen
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