Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amy Van Donselaar

Barcelona,B

Summary

Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Content Moderator

Telus International
11.2019 - Current
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Reduced response time for content review, ensuring a safer online environment for users.

Customer Support Specialist

NewCo
04.2018 - 11.2019
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Event Planner

Shell Amsterdam
10.2017 - 04.2018
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Consulted with customers to determine objectives and requirements for events.
  • Performed event coordination for larger parties and gatherings.

Receptionist

KPN Telecom
05.2017 - 10.2017
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

OBC Huissen
Arnhem

Secondary Vocational Education - Facilities Planning And Management

Rijn IJssel
Arnhem
06.2014

Skills

  • Social Media Knowledge
  • Administrative Support
  • Cultural Awareness
  • Organizational Skills
  • Word Processing
  • Telephone Skills
  • Relationship Building
  • Scheduling

Languages

Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)

Timeline

Content Moderator

Telus International
11.2019 - Current

Customer Support Specialist

NewCo
04.2018 - 11.2019

Event Planner

Shell Amsterdam
10.2017 - 04.2018

Receptionist

KPN Telecom
05.2017 - 10.2017

High School Diploma -

OBC Huissen

Secondary Vocational Education - Facilities Planning And Management

Rijn IJssel

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Amy Van Donselaar