Amr Sulaye
Barcelona
Summary
Experienced support team member. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Excellent professional record within the entire spectrum of Client Relationship Management through active interactions with internal and external stakeholders covering various aspects of the daily business needs to achieve the business unit strategic objectives.
Overview
17
17
years of professional experience
Work History
Collections Support Analyst
Accenture
Barcelona
07.2021 - Current
- reviewing documentation, rectifying issues and contacting vendors.
- Reconciled vendor accounts monthly.
- Maintained account books and accounting systems with accuracy
- Resolved vendor inquiries about invoices
- Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
- Researched and resolved collections disputes to maintain customer relationships.
- Issued payments to vendors on weekly basis.
Senior Associate S2P - O2C
Bayer Business Services
Barcelona
09.2018 - 06.2021
- Participate in PI activities transitions/project from ME region to SCB Barcelona.
- Collaborating with local team managements when needed.
- Performed day-to-day financial transactions, including verifying, classifying data.
- Facilitated payment of invoices.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.
- Trained, managed and motivated employees to promote professional skill development.
- Posted customer payments.
- Clients meeting on regular basis. Discuss accounts updates.
Client Services Specialist
C) Why5 Research FZ L.L.C
Dubai
06.2015 - 08.2016
- Conducted phone interviews of consumer topics.
- Inquired about brand awareness and loyalty to improve customer service satisfaction.
- Handling operations and project management of data collection.
- Effective customer service to encourage interview engagement.
- Devised data collection processes and procedures, including surveys, polls and questionnaires.
Senior Officer
The National Bank of Ras Al Khaimah
Dubai
01.2008 - 06.2015
- Handled Personal , Auto , Business and Mortgage loans/finance
- Checked approvals Bank and government lending standards.
- Supported loan disbursal efficiency by ensuring timely and accurate loan processing.
- Created and completed loan submission.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Obtained repeat business by building strong customer relations.
- Evaluated different types of loans for approval.
- Followed up with appropriate stakeholders for guaranty approval.
- Planning the day-to-day activities with Branches, Sales and the Product team.
- Participated in Islamic finance/loans project.
Education
BBA - Bachelor of Business Administration
Geneva Business School
Barcelona Campus 06.2017
Skills
- Account analysis
- Vendor account monitoring
- SAP
- Accounting operations management
- Vendor relationships
- Invoicing
- Account reconciliation
- Data collection processes
- Customer demographics understanding
- Relationship building
- People skills
- Work ethic
- Problem resolution
- Decision-making
- Reliable and trustworthy
- MS Office
- Analytical
- Collaboration
- Organization
Languages
Arabic
First Language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Collections Support Analyst
Accenture
07.2021 - Current
Senior Associate S2P - O2C
Bayer Business Services
09.2018 - 06.2021
Client Services Specialist
C) Why5 Research FZ L.L.C
06.2015 - 08.2016
Senior Officer
The National Bank of Ras Al Khaimah
01.2008 - 06.2015
BBA - Bachelor of Business Administration
Geneva Business School