Amani Kantour
Madrid
Summary
Enthusiastic candidate with extensive experience in customer service. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Approaches every problem analytically and with relationship-driven focus. Consistent in exceeding sales and service expectations.
Overview
5
5
years of professional experience
Work History
Phone Banker
American Express
09.2022 - Current
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
Insurance Agent
Allianz
05.2021 - 08.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Travel Agent
Juliá
10.2019 - 03.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Teacher
The Green Monkey
05.2019 - 03.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Travel Agent Intern
Airbnb, Booking
05.2018 - 09.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Associate of Arts - Language Interpretation And Translation
Universidad Autónoma De Madrid
Madrid, Spain07.2022
Master of Arts - Language Interpretation And Translation
Diderot Paris VII
Paris, France06.2022
Bachelor of Science - Medical Microbiology And Bacteriology
Gonzalo Torrente Ballester
Madrid, Spain07.2017
Skills
- Microsoft Word (Excel, Power Point, Word, etc)
- Solution Development
- Password Management
- Special Requests
- Interoffice Communications
- Team Cooperation
- Phone Inquiries
Languages
Arabic
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Phone Banker
American Express
09.2022 - Current
Insurance Agent
Allianz
05.2021 - 08.2022
Travel Agent
Juliá
10.2019 - 03.2020
Teacher
The Green Monkey
05.2019 - 03.2020
Travel Agent Intern
Airbnb, Booking
05.2018 - 09.2018
Associate of Arts - Language Interpretation And Translation
Universidad Autónoma De Madrid
Master of Arts - Language Interpretation And Translation
Diderot Paris VII
Bachelor of Science - Medical Microbiology And Bacteriology
Gonzalo Torrente Ballester
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