Amanda Cristina De Oliveira Dos Santos
Madrid
Summary
Results-driven Logistics & Order Management Analyst with a strong track record in optimizing supply chain processes and delivering exceptional client service. Skilled in end-to-end order management, quantitative analysis, and cross-functional collaboration to achieve organizational goals. Proven ability to lead teams, improve operational efficiency, and implement process enhancements, reducing errors and meeting strict deadlines. Multilingual professional fluent in Portuguese and Spanish, with advanced English proficiency, enabling seamless communication in global environments. Passionate about driving business growth through innovative solutions and continuous improvement initiatives.
Overview
12
12
years of professional experience
Work History
Logistics & Order Management Analyst
Abbott Laboratories
Madrid
03.2021 - Current
- Monitor and resolve order and sales interface issues
- Manage and process orders from an end-to-end perspective including managing open orders and prioritization
- Management of product returns as well
- Manage track and resolve disputes and route to local affiliates when required
- Execution of operation metrics and SLA reporting
- Liaise with internal contacts including sales & marketing, logistics, planning, distribution, and other functions
- Liaise with external parties as appropriate to execute effectively
- Propose and implement standardization for customer service processes
- Managing daily, weekly, monthly order management reporting
- Review all business and SOX controls
- Support business improvement projects
- Perform day to day accounts receivable functions within the defined process standards working across captive and outsourced teams
Complaints Investigator
Abbott Diabetics Care
Witney
04.2020 - 03.2021
- Conducts complaint investigation activities with regards to all blood glucose monitoring platforms (meter, strip and sensor technology)
- Ensuring that complaint investigations are completed according to procedures in a timely manner, ensuring appropriate prioritization
- Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better deficiencies in investigation processes
- Safely troubleshoot complaint returns to determine root causes (where possible) of failures using schematic diagrams and equipment such as soldering irons, drill presses, microscopes, oscilloscopes, software applications and other equipment while wearing appropriate protective equipment
- Ensuring the accuracy, quality, and timeliness of the documentation of any activities carried out to meet, including the providing of data requested by management, utilizing software applications, computers, and databases, in accordance with requirements and applicable regulations
- Communicate in a professional manner with both internal/external customers to obtain any required information to process complaints
- Identifying any trends in product complaints that are found during investigations and highlighting these to management
Warehouse Operative
Ceva logistic LTD
Stanton
01.2018 - 03.2020
- Locating, picking, and packaging orders
- Prepare parcels for mailing, process incoming goods with a hand scanner
- Product preparation for customer's specifications
- Maintain a clean
- Orderly work environment
- Packing and scanning out of orders
- Labelling items
- Using pallet trucks or other equipment
- Experience in company programs, so I can help and solve any problem that arises with or without a team leader
- I unravel on well
- Makeshift report: Handover, Planner, 2-hour tracker, KPIS & Attendance and Updating pallet list
Office Administrative Assistant
Caballero Asesoria y Gestion SL
Marbella
04.2013 - 03.2016
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Requisitioned office supplies, assisted in payroll, performed recordkeeping, and tracked timecards for all departmental office employees
- Improved office efficiency, managing client correspondence, record tracking and data communications
- Responded to telephone inquiries from clients, vendors, and members of public
- Coordinated all department functions for team of 3 employees
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents
- Maintained all office files, both electronic and hard copies
- Organized files, developed spreadsheets, faxed reports, and scanned documents
- Managed clerical needs of company employees, including copying, faxing and file management
Education
Course - Logistics and technology for e-commerce
Universitat Oberta De Catalunya
Spain01.2025
Degree of Finance and Accounting -
Universidad De Málaga
Spain12.2024
Specialization - Logistics, Materials, and Supply Chain Management
Universitat Oberta de Catalunya
Spain01.2024
Bachelor of Business Administration - Social Sciences
IES VEGA DE MAR
Spain01.2014
Skills
Technical tools:
- Data Management: SAP Hana, AS400, Oracle Agile PLM, Business@Mail
- CRM and ERP systems: Salesforce, Veeva
- Office Tools: Advanced Microsoft Office (Excel, PowerPoint)
- EDI Systems: EDI and Ediwin
Languages
- Portuguese, Native or bilingual
- Spanish, Native or bilingual
- English, Good
Timeline
Logistics & Order Management Analyst
Abbott Laboratories
03.2021 - Current
Complaints Investigator
Abbott Diabetics Care
04.2020 - 03.2021
Warehouse Operative
Ceva logistic LTD
01.2018 - 03.2020
Office Administrative Assistant
Caballero Asesoria y Gestion SL
04.2013 - 03.2016
Course - Logistics and technology for e-commerce
Universitat Oberta De Catalunya
Degree of Finance and Accounting -
Universidad De Málaga
Specialization - Logistics, Materials, and Supply Chain Management
Universitat Oberta de Catalunya
Bachelor of Business Administration - Social Sciences
IES VEGA DE MAR
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