AMANDA KAROLINY
Summary
Experienced in customer service, sales coordination, social media management, and business development for over 3 years. Demonstrated expertise in problem-solving and consistently improving customer satisfaction. Known for effectively resolving issues and implementing strategies to drive business growth.
Overview
5
5
years of professional experience
Work History
English Trainer
O'Connell English School
Madrid, Spain
09.2024 - Current
- Developed creative assessment tools to measure student understanding and gauge areas requiring further instruction or review.
- Boosted students'' confidence in their language skills through consistent feedback, support, and encouragement.
- Enhanced classroom productivity by implementing time management strategies and efficient organizational practices.
- Organized extracurricular activities related to English language development, such as reading clubs or conversation groups, fostering a sense of community among learners.
Sales Coordinator
Desert adventures
Dubai, UAE
12.2022 - Current
- Created professional sales presentations to creatively communicate product quality and market comparisons
- Customized promotional strategies to meet needs of different clients, products and services
- Conducted regular market assessments to stay current on trends and maintain readiness for changes
- Developed marketing plans to support department strategies
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data
Hospitality Team Member
Expo2020
Dubai, DU
09.2021 - 03.2022
- Covered conferences and special events for large capacity venues
- Handled complaints and conflict with diplomatic approach
- Promoted continuous improvement by sharing guest feedback and comments with management team
- Conducted foreign-language tours using advanced Portuguese, English and Spanish
Real Estate Manager
Ramos Real Estate
01.2020 - 07.2021
- Supported development of strategic reactivation campaign increasing customer retention rate
- Participated in brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts
- Reviewed and proofread creatives to verify brand compliance across all communication channels
- Managed training for over20 staff
Education
TEFL Course (168 Hours) -
TEFL ACADEMY
England 11.2024
High School Diploma - Marketing
BYU Idaho Online
04.2021
Cabin Crew Course - undefined
Aeroclube
Curitiba12.2018
GED - Oratory
CCIEE
Curitiba01.2018
Skills
- Effective Sales Techniques
- Clear Written Communication
- Innovative Thinking
- Easy going
- Event Coordination Skills
- Administrative skills
- Communication
- Positive Attitude
LANGUAGES
Portuguese - Brazil: Native
English: C1 Advanced
Spanish: B2 Upper intermediate
Timeline
English Trainer
O'Connell English School
09.2024 - Current
Sales Coordinator
Desert adventures
12.2022 - Current
Hospitality Team Member
Expo2020
09.2021 - 03.2022
Real Estate Manager
Ramos Real Estate
01.2020 - 07.2021
High School Diploma - Marketing
BYU Idaho Online
Cabin Crew Course - undefined
Aeroclube
GED - Oratory
CCIEE
TEFL Course (168 Hours) -
TEFL ACADEMY