Amanda Gutierrez
Valencia
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Sales Agent Selling products and services using solid arguments to prospective customers Data Center Technician - Responsible for day to day incident management of servers and networking equipment, project work and capacity management. (ITIL) Data Center Inspection and troubleshooting and repairing servers with hardware and network issues perform routine hardware repairs, replacements, and upgrades, as well as upgrade and augment existing hardware while causing minimal, if any, downtime for users and clients. Coordinate equipment delivery's and body movements when using tools or equipment. Infrastructure Analyst , Monitoring devices and network equipments, managing events on dashboards based on ITIL principles.
- IT environment for more than 10 clients around Brasil, Europa and USA. Handling tickets for first and second level for all this customers, tickets was handle in Portuguese and English.
- Waitress, been onboard of 2 cruise line ships crossing the South America and going to Mediterran Sea on Europe.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Gateware
- Responsible for Financial Management: OPEX Management, LE, ZBB, x-charges, commitments
- Focal point for 26 Global contracts
Global Americas Tech Lead
Gateware
- Report KPI's to the Global Managers
- Follow the customer satisfaction surveys to exceed our quality
- Daily meetings with team members to help them to achieve our targets.
VCS - Customer Service
Amazon
- Workshop para reversão de métricas
- Palestras de Diversidade e Inclusão LGBTQA+
- Atendimento aos clientes que realizaram compras no site de Varejo da Amazon (pelos 3 canais de atendimento ao cliente - e-mail/chat/telefone)
Sales And Service Agent
MarketLinc
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales.
Data Center Operator
Equinix Brasil
- Data Center Inspection and troubleshooting and repairing servers with hardware and network issues
- Perform routine hardware repairs, replacements, and upgrades, as well as upgrade and augment existing hardware while causing minimal, if any, downtime for users and clients
- Coordinate equipment deliveries and body movements when using tools or equipment.
Bilingual Support Analyst
Vex
- Helping customers over the telephone to join on Vex Wifi network. Portuguese and English languages.
Waitress
Royal Caribbean Cruises, Ltd.
- Waitress Onboard Splendour Of The Seas between Dec/2007 until Apr/2008
Statistical Analyst
Hewlett-Packard
- Preparation of Management Reports, Monthly Books, Operation Indicators, Team Shifts Schedule.
Support Analyst
UOL - Universo Online
- Support on Dial connection and ADSL
- Web browser settings and E-mail software's
- Support Level l and II (Callback) Support by E-mail(sos@uol.com.br) and Chat (Live-chat)
Infraestructure Analyst
Capgemini
01.2011 - 01.2014
- Handle support tickets from the first to second level for more than 17 clients around the globe, with all IT issues (hardware, software, network connection, etc...
- Supported on Portuguese and English languages
Education
Computer Network -
Universidade Nove de Julho
01.2012
Tecnologia em Redes de Computadores -
Universidade Nove de Julho
01.2012
Skills
- IT Management
- Portuguese/English/Spanish
- ITIL
- Customer Service
- Sales
Websites
Certification
- Técnicas de Comunicação
- Interpessoal
Pronouns
ela/she, dela/her
Company
AB-Inbev
Personal Information
- Gender: TransWoman
- Title: Global Service Manager
Languages
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Infraestructure Analyst
Capgemini
01.2011 - 01.2014
Service Manager
Gateware
Global Americas Tech Lead
Gateware
VCS - Customer Service
Amazon
Sales And Service Agent
MarketLinc
Data Center Operator
Equinix Brasil
Bilingual Support Analyst
Vex
Waitress
Royal Caribbean Cruises, Ltd.
Statistical Analyst
Hewlett-Packard
Support Analyst
UOL - Universo Online
Computer Network -
Universidade Nove de Julho
Tecnologia em Redes de Computadores -
Universidade Nove de Julho
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