Amal Halal Baba
Marbella
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Femme Beauty by N&L
Marbella
06.2021 - 06.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Investigated and analyzed client complaints to identify and resolve issues.
- Greeted visitors and provided them with assistance.
Receptionist
Legien Spa
Marbella
07.2020 - 01.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted with special projects assigned by management when required.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Created badges for temporary personnel who entered the building on a daily basis.
Sales Woman
Zoe Shop
Marbella
06.2019 - 08.2019
- Serve Clients
- Organize establishment
- Manage payments
- Receive Stock
- Make returns or incidents
Cashier
Restaurant Santiago
Marbella
07.2018 - 08.2018
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Administrative Assistant
Hotel El Fuerte
Marbella
04.2018 - 06.2018
- Practices for the title of administrative officer
- I was in the purchasing department, so I was in charge of comparing the price lists that the suppliers gave us, administrative procedures, files
Cashier
Restaurant Santiago
Marbella
04.2016 - 09.2016
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
Practice Administrator
Law Firm Lara Pelaez & de Hoyos
Marbella
04.2015 - 06.2015
- This work experience was the internship of the intermediate degree of administrative assistant, in which I attended to clients, made appointments, worked in the archives area and various jobs such as taxes, post office, town hall.
- Tracked progress towards meeting organizational goals through periodic evaluations.
Education
BTEC 5 - Business Administration And Management
IES Rio Verde
Marbella 06-2018
BTEC 3 - Business Administration And Management
IES Rio Verde
Marbella06-2015
Skills
- Office Management
- File Management
- Scheduling
- Administrative Support
- Correspondence Management
- Meticulous and Organized
- Basic Accounting
- Document Management
- Mail Handling
Languages
Spanish
First Language
English
Beginner (A1)
A1
Arabic
Advanced (C1)
C1
Timeline
Receptionist
Femme Beauty by N&L
06.2021 - 06.2023
Receptionist
Legien Spa
07.2020 - 01.2021
Sales Woman
Zoe Shop
06.2019 - 08.2019
Cashier
Restaurant Santiago
07.2018 - 08.2018
Administrative Assistant
Hotel El Fuerte
04.2018 - 06.2018
Cashier
Restaurant Santiago
04.2016 - 09.2016
Practice Administrator
Law Firm Lara Pelaez & de Hoyos
04.2015 - 06.2015
BTEC 5 - Business Administration And Management
IES Rio Verde
BTEC 3 - Business Administration And Management
IES Rio Verde
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