Alma Mariscal
Colmenar Viejo
Summary
Bachelor´s degree in Broadcast Journalism from Columbia College Chicago and bilingual radio broadcaster in the United States. Residing in Madrid since 2011, I have extensive experience as a bilingual and administrative consultant for multinational companies both in the United States and Spain. Additionally, I have taught English classes of all levels, and prepared students for the official exams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Gestión Integral De Herencias
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Development Representative
Huspy
09.2022 - Current
- Successfully process leads through the sales and marketing funnel and management of the CRM HubSpot, by navigating in a fast-paced environment to find the best ways to generate highly qualified sales leads through educating, answering questions, and sending resources to potential clients
- Qualify sales leads by giving the most detailed information about properties and providing excellent customer experience which in turn, generates house viewings and sales
- Coordinate Real Estate agents' house viewings through B2B coordination and logistics, entailing a good relationship with Supply for the sales to generate.
Team Assistant
Engel & Völkers
09.2021 - 09.2022
- Trained and gave administration support for a team of up to 50 freelance Real Estate consultants in constant rotation and growth, implementing marketing actions, legal control of contracts, land registry reports and administrative protocols
- Supervised property portfolio movements, client management for Iberia control, weekly billing figures and commissions for the sales manager and directed team meetings to identify business opportunities with data analysis and market reports
- Designed and analyzed property profiles for the brand through portals and leads management, resulting in successful sales and data base entry for big data usage.
English Instructor
09.2018 - 09.2021
- Taught English classes in private and public schools throughout Spain, mainly to professionals and children focusing on English proficiency while preparing them for the official Cambridge English certificates through rigorous exam practices with a high success-rate
- Conducted dynamic online classes of conversation, grammar and Business English for professionals in multinational companies
- Elaborated evaluation reports of English educational programs in order to assess skills and students' progress.
Assistant to CEO
Advantage Futures, LLC
03.2018 - 09.2018
- Managed the CEO's daily complex schedule of meetings, calls, emails, and business trips through constant dialogue and dictation in business gatherings
- Assisted with logistical arrangements associated with travel and event planning with great attention-to-detail and worked on projects with confidential information (i.e
- Checks and bank statements) and monitored payments due to ensure all accounts were current
- Screened all phone correspondences including high-volume emails while coordinating office administrative duties and creating/modifying documents for improvement of spread and data sheets.
Language Academy Manager
Cambridge Institute
12.2016 - 02.2018
- Responsible for new student enrollments with monthly profits of 7.000€ to 10.000€ for customized English courses and handled administrative duties and managed special projects as needed (i.e
- Level tests and English educator)
- Oversaw the hiring of new staff (i.e
- Teachers and administrators) for startup company while effectively training on company policies
- Supported clients doubts in a timely and professional manner to ensure discrepancies were resolved accordingly.
Sales Assistant
CBS Radio - WBBM Newsradio 780
02.2007 - 05.2011
- Executed administrative duties and gave support to general managers and account executives by running formal reports and presentations within deadlines
- Scheduled radio advertising with exceptional detail-oriented skills into a customized broadcast system designed for nation-wide CBS, while upholding corporate image and regulations
- Worked closely with the traffic, finance, sales and management departments requiring sales analysis and navigational skills, to assure broadcast continuity.
Education
Bachelor of Arts (B.A.), Broadcast Journalism -
Columbia College Chicago
Chicago, IL07.2024
Skills
- Customer Service
- Relationship Building
- Staff hiring
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Account Reconciliation
Websites
Certification
TEFL (Teach English as a Foreign Language)
Languages
Native English
Native Spanish
Timeline
Office Manager
Gestión Integral De Herencias
05.2023 - Current
Sales Development Representative
Huspy
09.2022 - Current
Team Assistant
Engel & Völkers
09.2021 - 09.2022
English Instructor
09.2018 - 09.2021
Assistant to CEO
Advantage Futures, LLC
03.2018 - 09.2018
Language Academy Manager
Cambridge Institute
12.2016 - 02.2018
Sales Assistant
CBS Radio - WBBM Newsradio 780
02.2007 - 05.2011
Bachelor of Arts (B.A.), Broadcast Journalism -
Columbia College Chicago
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