Allison Landman
Lliria,Spain
Summary
Results-driven customer service and client support professional with extensive international experience in sales, retail, account management, and legal administration. Demonstrated ability to exceed sales targets while managing high volumes of customer inquiries through various channels. Highly organized and proactive, committed to delivering exceptional service and fostering long-term growth in dynamic environments.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Snr. Inbound Sales (Prev Snr. Merchant Consultant)
Groupon
Valencia, Spain
06.2024 - Current
- Facilitated conversion of inbound leads into sales through effective account management.
- Exceeding KPI targets by supporting continuous revenue growth initiatives.
- Developed and nurtured merchant relationships through proactive communication and assistance.
- Supported negotiations and closures of commercial agreements for business expansion.
- Reviewed and finalised deals to ensure accuracy and compliance.
- Coordinated with internal teams by managing service tickets for smooth operations.
- Scheduled and conducted meetings with merchants to facilitate onboarding and engagement.
- Assisted in analysing performance data to identify upsell and renewal opportunities.
- Acted as an advisor to merchants to optimise deal structures effectively.
CS Specialist for UK Market
Helloprint
Valencia
11.2023 - 05.2024
- Provided customer support via email, live chat, and phone for UK market.
- Resolved customer complaints and queries in a professional and efficient manner.
- Managed order upgrades, downgrades, refunds, and cancellations.
- Arranged deliveries and returns, ensuring deadlines were met.
- Created and forwarded tickets to relevant internal departments.
- Set up customer orders accurately within internal systems.
- Worked to KPIs, targets, and strict turnaround times.
Part time sales advisor
D.I.D. Electrical
Bandon
06.2023 - 10.2023
- Sales
- Serving at tills
- Customer service
- Click/collect orders
- Arranging deliveries
- Refunds, exchanges, in-store orders
- Sales targets (daily/weekly/monthly)
- Pricing
- Part time contract – family decision to move to Spain
Customer Advisor
Boots
Bandon
10.2022 - 06.2023
- Sales
- Serving at tills
- Shelf management
- Fast fill stock
- Deliveries
- Refunds, exchanges, in-store orders, recalls
- Opening & closing store – cashing up
- Sales targets (daily, weekly, monthly)
- Short term part time contract
Legal Secretary
O’Flynn Exhams Solicitors
Cork
05.2014 - 07.2015
- Opening of files
- Adding of new clients / entities to system
- Dictaphone typing
- Screening of calls / taking messages
- Sending of documentation
- Timesheets
- Fee notes
- Requisitions
- Drafting legal documents (when applicable)
- Assisting with refreshments for clients (when required) prior to meetings
- General admin – filing, e-mails, faxes, letters
- Requesting Folios on Landdirect.ie
- Permanent position until going on maternity leave
Legal Secretary/PA
Fairbridges Solicitors
Cape Town
02.2011 - 07.2012
- Liaising with clients, debtors, sheriffs and attorneys, collections, follow ups
- Diary Management
- Booking of meetings, conference rooms
- Drafting legal documents (High Court and Magistrate’s Court)
- Dictaphone typing
- Screening of calls
- Sending of documentation
- Greeting of clients, setting up appointments
- General admin – filing, e-mails, faxes
- PA support to attorney, correspondent work
- Capturing and opening of files & occasional assistance on switchboard
- Large Corporate legal firm - 200 employees
- Permanent position until going on maternity leave
Legal Secretary/PA
Marshall Attorneys
Johannesburg
07.2010 - 12.2010
- Switchboard, screening of calls
- Liaising with clients, sheriffs and attorneys
- Diary Management/Booking of seminars
- Drafting legal documents (High Court, Magistrate’s Court, Labour Court & CCMA)
- Sending of documentation
- Setting up appointments
- General admin – filing, e-mails, faxes
- Assisting accounts department
- PA support to Mr Marshall and assistant attorney (when required)
- Greeting of clients and preparing refreshments
- Dictaphone typing/ Research/Follow ups
- Small legal firm
- Permanent contract until moving back home to Cape Town, South Africa for family reasons
Customer Services Manager/PA
Chana SA
Johannesburg
01.2010 - 06.2010
- Liaising with clients, dealers and management
- Customer service
- Prompt assistance and problem solving
- Attending to client or dealer queries
- Drafting of external bulletins
- Capturing
- Allocating e-mails / payments to relevant departments
- Research/Reports
- Attending to e-mail complaints
- Diary Management/ Setting up meetings/minutes
- Assisting CEO’s PA (when necessary) with travel arrangements
- Screening of calls
- Small to medium size company
- Permanent contract until business was heading into closure
Client Services Manager/support
MyGate Communications (Pty) Ltd
Cape Town
07.2008 - 11.2009
- Liaising with clients, web developers and banks
- Sales Stats
- Support
- Integration
- Customer service
- Prompt assistance and problem solving
- Attending to client or developer queries and cancellations
- Bank updates
- Sending of documentation
- Updating of information
- Capturing
- Assisting with switchboard
- Allocating e-mails / payments to relevant departments
- Forwarding Ecommerce Applications onto banks
- Processing of Debit Order Applications
- FICA
- Making informed decisions (when necessary)
- Problem solving
- Sales (when required)
- Organizing of functions (when required) and minutes of meeting (when required)
- Small to medium size company
- Permanent position until moving to Johannesburg, South Africa for better prospects
Conveyancing Secretary/PA
Mansons Inc
Cape Town
06.2005 - 06.2008
- Liaising with clients, bond originators, estate agents and banks on all levels
- Working under pressure
- Customer service
- Prompt assistance and problem solving
- Maintaining work levels / deadlines
- Attending to customer / bank queries
- Maintaining position on bank panel
- Setting up of appointments
- Assisting colleagues / training of programs
- Statements
- Quotes
- Attending to deliveries of security documents to bank
- Attending to system upgrades
- Reception assistance
- Invoicing
- Diary management
- Travel Arrangements
- General PA duties
- Bond registrations (FNB and Standard Bank)
- Correspondent work
- Cancellations (Standard Bank and Absa Bank)
- Small to medium size legal firm
- Long term contract until recession hit
Conveyancing Secretary
Karin Hanekom Attorneys
Cape Town
12.2004 - 06.2005
- Liaising with clients, banks and estate agents
- Customer service
- Problem solving
- Working under pressure
- Attending to deliveries of security documents to banks
- Maintaining work levels / panel ranking
- Maintaining deadlines
- Attending to customer / bank queries
- Bond registrations (of all major banks)
- Small to medium size legal firm
- Entry level position gaining work experience
Education
Matric -
Abbotts College
Cape Town, South Africa 01.2002 - 12.2002
Skills
- Strong personality and creativity
- Organisational skills
- Effective communication
- Innovative thinking
- Training and development
- Computer proficiency
Certification
- ITEC & VTCT Diploma in Personal Training, New Minds Fitness College Ballincollig
- March 2018 – August 2018
Languages
English
Afrikaans
Spanish (currently learning)
References
- Mrs, Benvinda Norval, 0027 84 207 0615, Karin Hanekom Attorneys, South Africa
- Mr, Alexander Manson, 0027 021 975 5766, Mansons Inc., South Africa
- Mr, Glenn Ross, 0027 021 555 3260, MyGate Communications, South Africa
- Mr, Coetzee Ferreira, 0027 82 909 9705, Chana SA, South Africa
- Mr, Wickaum Smith, 0027 21 425 7300, Fairbridges Attorneys, South Africa
- Mr, Richard Neville, +353 21 427 7788, O’Flynn Exhams Solicitors, Ireland
- Daniel, Alison, +353 23 882 9382, Boots Bandon, Cork, Ireland
- Alan, Whelton, +353 23 882 9530, D.I.D. Bandon, Cork, Ireland
Hobbies
Fitness, Camping, Movies, Outdoors
Accomplishments
- Diploma Afrikaans second language
- Conveyancing secretary certificate
- ITEC & VTCT Personal Training Diploma
Relationship/children
- Married
- 2 children
Affiliations
- Fitness, camping, movies, outdoors
References
References available upon request.
Timeline
Snr. Inbound Sales (Prev Snr. Merchant Consultant)
Groupon
06.2024 - Current
CS Specialist for UK Market
Helloprint
11.2023 - 05.2024
Part time sales advisor
D.I.D. Electrical
06.2023 - 10.2023
Customer Advisor
Boots
10.2022 - 06.2023
Legal Secretary
O’Flynn Exhams Solicitors
05.2014 - 07.2015
Legal Secretary/PA
Fairbridges Solicitors
02.2011 - 07.2012
Legal Secretary/PA
Marshall Attorneys
07.2010 - 12.2010
Customer Services Manager/PA
Chana SA
01.2010 - 06.2010
Client Services Manager/support
MyGate Communications (Pty) Ltd
07.2008 - 11.2009
Conveyancing Secretary/PA
Mansons Inc
06.2005 - 06.2008
Conveyancing Secretary
Karin Hanekom Attorneys
12.2004 - 06.2005
Matric -
Abbotts College
01.2002 - 12.2002