ALINA LUIZA ZARZARA
Barcelona
Summary
I am an open minded, highly capable and ambitious who studied Tourism Management at Universitat Autonoma de Barcelona in Spain who is interested and ready in developing her own skills and abilities. Communication and organization are my key strengths. I am a charismatic communicator in both speech and in writing, highly organized and self-motivated. I am not afraid of breaking language barriers and of making the acquaintance with people from different nationalities. Diversity and international exposure helped me in being a creative individual who likes to think outside the box.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service
NewCo Communications
Barcelona
04.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
stand in, Host Leader
NHL Stenden Leewuarden
03.2020 - 04.2020
- Country travel and research - Spain - Presented country and created a, the
- University
Interviewer
02.2020 - 02.2020
- Organize University events - academic and recreational - fairs/Halloween party, , Interview with a manager Leewuarden
02.2019 - 02.2020
- Invent a tourism product, market it, sell it (create all involved plans for the marketing and sales process of the plan)
- Destination Analysis, NHL Stenden NHL Stenden
Customer Service
Intercruises Shoreside and Port
Barcelona
04.2019 - 06.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
05.2018 - 05.2018
International Students Association Leeuwarden
02.2018 - 02.2018
- Coordinated and organized a group of 12 students - organized daily activities - organized problem based classed for the group of students, sending brief sto the group for 10 weeks - present the University blackboard workshop
- ISA member
05.2017 - 05.2017
- Organized an interview with a manager in The Netherlands
- Design and develop, Tourism Product Leeuwarden
EXTRA
CURRICULARACTIVITIES
09.2020
- Tourism marketing plan creation, NHL Stenden Leeuwarden
Executive Assistant
Dalim Promo Bucharest
01.2015 - Current
- Front desk - taking phone calls - e-mail management -greeting customers
Education
Bachelor of Arts -
Hyperion Highschool Bucharest, NHL Stenden University Leewuarden
LeeuwardenAssociate of Arts - Tourism Management
Universitat Autonoma DeBarcelona
BarcelonaSkills
- Marketing Strategy Development
- Production Promotion
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Time management
- Strategic planning
- Business planning
- Customer service skills
Certification
DATE / PLACE OF BIRTH
15/12/1996
Romania
DRIVING LICENSE
B
Timeline
Customer Service
NewCo Communications
04.2022 - Current
EXTRA
CURRICULARACTIVITIES
09.2020
stand in, Host Leader
NHL Stenden Leewuarden
03.2020 - 04.2020
Interviewer
02.2020 - 02.2020
Customer Service
Intercruises Shoreside and Port
04.2019 - 06.2019
02.2019 - 02.2020
05.2018 - 05.2018
International Students Association Leeuwarden
02.2018 - 02.2018
05.2017 - 05.2017
Executive Assistant
Dalim Promo Bucharest
01.2015 - Current
Bachelor of Arts -
Hyperion Highschool Bucharest, NHL Stenden University Leewuarden
Associate of Arts - Tourism Management
Universitat Autonoma DeBarcelona
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