Alicia Soto Rodriguez
Datos destacados
1
1
year of professional experience
Experiencia
CUSTOMER SERVICE
ENTAIN, CEUTA.
Ceuta, Ceuta
06.2025 - Actual
- Customer service and support.
- Constant updating of knowledge necessary for the position.
- Resolution of issues related to sports betting, casino games and user accounts.
- Preparation of reports and summaries.
- Teamwork to facilitate the achievement of objectives.
- Managing customer inquiries via live chat, email and/or telephone.
- Detection and escalation of technical problems or complex cases to the relevant departments.
- Implementation of responsible gaming policies.
- Advising users on registration, verification (KYC), deposits and withdrawals, ensuring compliance with current regulations.
- Contribution to the continuous improvement of processes and user experience.
JOB COUNSEL
CIUDAD AUTÓNOMA DE CEUTA
CEUTA, CEUTA
03.2022 - 03.2023
- Promoting self- contention and personal development to improve employability.
- Advice on the preparation and improvement of CV and cover letters.
- Monitoring and support in personal selection and hiring processes.
- Identification and management of resources for the labor insertion of vulnerable groups.
- Individualized guidance and advice for people looking for employment.
- Designed and implementation of workshops and group activities to improve work skills.
Formación
DEGREE EN LAW -
GRANADA'S UNIVERSITY
Granada 09.2015 - 06.2019
EXCEL- ONLINE - undefined
UGT
CeutaFALSENESS DOCUMENTARY - ONLINE - undefined
CSIF
Ceuta 09.2023 - 11.2023
EQUAL OPPORTUNITIES - ONLINE - undefined
WOMAN'S INSTITUTE
Ceuta 06.2023 - 07.2023
PUBLIC ATTENTION - undefined
UGT
Ceuta 04.2023 - 05.2023
RAISING AWARENESS ON EQUAL OPPORTUNITIES - ONLINE - undefined
WOMAN'S INSTITUTE
Ceuta 02.2023 - 03.2023
REPORTS PRODUCTION - ONLINE - undefined
UGT
CeutaADMINISTRATIVE DOCUMENTS - ONLINE - undefined
CSIF
CeutaJOB GUIDANCE TECHNIQUE - ONLINE - undefined
PONTIFICIA COMILLAS'S UNIVERSITY
CeutaMINDFULNESS- ONLINE - undefined
EUROFORMAC
Ceuta 11.2020 - 12.2020
MONEY LAUNDERIG AND ANTI-CORRUPTION -
NETPOL, Instituto Superior de Seguridad Pública
MADRID 12.2025 -
COMUNITY MANAGER -
CSIF
CEUTA 09.2019 - 11.2019
WORKPLACE RISK PREVENTION -
UNIVERSIDAD CATÓLICA DE SANTA TERESA DE JESÚS DE ÁVILA
AVILA 06.2024 - 08.2024
Enfatiza tus habilidades clave
- Customer service and conflict resolution
- Effective communication focused on costumer satisfaction
- Problem-solving in hight-demand environments
- Multitastking and time management
- Adaptability to fast-paced and digital environments
- Attention to detail and service quality
- Handling of digital tools and customer management systems
- Teamwork and collaboration
LANGUAGES
Español
Idioma nativo
Inglés
Intermedio
B1
Éxitos profesionales
Awarded multiple times with the "Top Performance/CSAT award for top performance and customer satisfaction metrics , ENTAIN. 2025-2026.
Cronología
MONEY LAUNDERIG AND ANTI-CORRUPTION -
NETPOL, Instituto Superior de Seguridad Pública
12.2025 -
CUSTOMER SERVICE
ENTAIN, CEUTA.
06.2025 - Actual
WORKPLACE RISK PREVENTION -
UNIVERSIDAD CATÓLICA DE SANTA TERESA DE JESÚS DE ÁVILA
06.2024 - 08.2024
FALSENESS DOCUMENTARY - ONLINE - undefined
CSIF
09.2023 - 11.2023
EQUAL OPPORTUNITIES - ONLINE - undefined
WOMAN'S INSTITUTE
06.2023 - 07.2023
PUBLIC ATTENTION - undefined
UGT
04.2023 - 05.2023
RAISING AWARENESS ON EQUAL OPPORTUNITIES - ONLINE - undefined
WOMAN'S INSTITUTE
02.2023 - 03.2023
JOB COUNSEL
CIUDAD AUTÓNOMA DE CEUTA
03.2022 - 03.2023
MINDFULNESS- ONLINE - undefined
EUROFORMAC
11.2020 - 12.2020
COMUNITY MANAGER -
CSIF
09.2019 - 11.2019
DEGREE EN LAW -
GRANADA'S UNIVERSITY
09.2015 - 06.2019
EXCEL- ONLINE - undefined
UGT
REPORTS PRODUCTION - ONLINE - undefined
UGT
ADMINISTRATIVE DOCUMENTS - ONLINE - undefined
CSIF
JOB GUIDANCE TECHNIQUE - ONLINE - undefined
PONTIFICIA COMILLAS'S UNIVERSITY