Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
LANGUAGES
Éxitos profesionales
Cronología
Generic

Alicia Soto Rodriguez

Datos destacados

1
1
year of professional experience

Experiencia

CUSTOMER SERVICE

ENTAIN, CEUTA.
Ceuta, Ceuta
06.2025 - Actual
  • Customer service and support.
  • Constant updating of knowledge necessary for the position.
  • Resolution of issues related to sports betting, casino games and user accounts.
  • Preparation of reports and summaries.
  • Teamwork to facilitate the achievement of objectives.
  • Managing customer inquiries via live chat, email and/or telephone.
  • Detection and escalation of technical problems or complex cases to the relevant departments.
  • Implementation of responsible gaming policies.
  • Advising users on registration, verification (KYC), deposits and withdrawals, ensuring compliance with current regulations.
  • Contribution to the continuous improvement of processes and user experience.

JOB COUNSEL

CIUDAD AUTÓNOMA DE CEUTA
CEUTA, CEUTA
03.2022 - 03.2023
  • Promoting self- contention and personal development to improve employability.
  • Advice on the preparation and improvement of CV and cover letters.
  • Monitoring and support in personal selection and hiring processes.
  • Identification and management of resources for the labor insertion of vulnerable groups.
  • Individualized guidance and advice for people looking for employment.
  • Designed and implementation of workshops and group activities to improve work skills.

Formación

DEGREE EN LAW -

GRANADA'S UNIVERSITY
Granada
09.2015 - 06.2019

EXCEL- ONLINE - undefined

UGT
Ceuta

FALSENESS DOCUMENTARY - ONLINE - undefined

CSIF
Ceuta
09.2023 - 11.2023

EQUAL OPPORTUNITIES - ONLINE - undefined

WOMAN'S INSTITUTE
Ceuta
06.2023 - 07.2023

PUBLIC ATTENTION - undefined

UGT
Ceuta
04.2023 - 05.2023

RAISING AWARENESS ON EQUAL OPPORTUNITIES - ONLINE - undefined

WOMAN'S INSTITUTE
Ceuta
02.2023 - 03.2023

REPORTS PRODUCTION - ONLINE - undefined

UGT
Ceuta

ADMINISTRATIVE DOCUMENTS - ONLINE - undefined

CSIF
Ceuta

JOB GUIDANCE TECHNIQUE - ONLINE - undefined

PONTIFICIA COMILLAS'S UNIVERSITY
Ceuta

MINDFULNESS- ONLINE - undefined

EUROFORMAC
Ceuta
11.2020 - 12.2020

MONEY LAUNDERIG AND ANTI-CORRUPTION -

NETPOL, Instituto Superior de Seguridad Pública
MADRID
12.2025 -

COMUNITY MANAGER -

CSIF
CEUTA
09.2019 - 11.2019

WORKPLACE RISK PREVENTION -

UNIVERSIDAD CATÓLICA DE SANTA TERESA DE JESÚS DE ÁVILA
AVILA
06.2024 - 08.2024

Enfatiza tus habilidades clave

  • Customer service and conflict resolution
  • Effective communication focused on costumer satisfaction
  • Problem-solving in hight-demand environments
  • Multitastking and time management
  • Adaptability to fast-paced and digital environments
  • Attention to detail and service quality
  • Handling of digital tools and customer management systems
  • Teamwork and collaboration

LANGUAGES

Español
Idioma nativo
Inglés
Intermedio
B1

Éxitos profesionales

    Awarded multiple times with the "Top Performance/CSAT award for top performance and customer satisfaction metrics , ENTAIN. 2025-2026.

Cronología

MONEY LAUNDERIG AND ANTI-CORRUPTION -

NETPOL, Instituto Superior de Seguridad Pública
12.2025 -

CUSTOMER SERVICE

ENTAIN, CEUTA.
06.2025 - Actual

WORKPLACE RISK PREVENTION -

UNIVERSIDAD CATÓLICA DE SANTA TERESA DE JESÚS DE ÁVILA
06.2024 - 08.2024

FALSENESS DOCUMENTARY - ONLINE - undefined

CSIF
09.2023 - 11.2023

EQUAL OPPORTUNITIES - ONLINE - undefined

WOMAN'S INSTITUTE
06.2023 - 07.2023

PUBLIC ATTENTION - undefined

UGT
04.2023 - 05.2023

RAISING AWARENESS ON EQUAL OPPORTUNITIES - ONLINE - undefined

WOMAN'S INSTITUTE
02.2023 - 03.2023

JOB COUNSEL

CIUDAD AUTÓNOMA DE CEUTA
03.2022 - 03.2023

MINDFULNESS- ONLINE - undefined

EUROFORMAC
11.2020 - 12.2020

COMUNITY MANAGER -

CSIF
09.2019 - 11.2019

DEGREE EN LAW -

GRANADA'S UNIVERSITY
09.2015 - 06.2019

EXCEL- ONLINE - undefined

UGT

REPORTS PRODUCTION - ONLINE - undefined

UGT

ADMINISTRATIVE DOCUMENTS - ONLINE - undefined

CSIF

JOB GUIDANCE TECHNIQUE - ONLINE - undefined

PONTIFICIA COMILLAS'S UNIVERSITY
Alicia Soto Rodriguez