Alicia Richards
York
Summary
Dedicated Front of House Waiter and Barista with 2.5 years of customer service experience. Skilled in creating latte art and enhancing customer satisfaction in fast-paced environments. Capable of addressing diverse customer needs while delivering exceptional service, with transferable skills applicable to both hospitality and retail.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Waiter
W.A.M hospitality
Chichester
06.2026 - 09.2026
- Waiter at Goodwood racecourse and motor circuit, seasonal temporary work
- Provided exceptional customer service in an upscale dining environment.
- Assisted guests with menu selections and dietary preferences.
- Managed table settings
- Maintained professionalism amongst team members and customers
Barista / Front of house staff
Barnards coffee house and restaurant
Denmead
09.2024 - 09.2026
- Prepared hot and cold beverages to meet diverse customer preferences in fast-paced environment
- Operating and cleaning the coffee machine
- Maintained cleanliness and organization in designated areas
- Took orders and managed customer allergens and intolerances to ensure safe dining experience
Front of house team member
Red lion, Chalton
Chalton
07.2024 - 08.2025
- Delivered exceptional high-quality customer service, enhancing guest experiences.
- Managed food and beverage service, ensuring adherence to quality and safety standards.
- Completed bar training, including beer pouring, cocktail introduction, wine measuring, and beverage preparation using the coffee machine.
- Health and safety training
Front of house team member
Canoe Lake Café
Portsmouth
06.2023 - 11.2023
- Cash handling and till management
- Served ice cream to customers at the counter.
- Food preparation and coffee making
- Performed mopping and cleaning tasks in dining area.
- Seasonal work that increased my efficiency in a fast paced environment
Education
A levels - History, Biology, English literature
Oaklands Sixth Form College
Waterlooville , England 09.2024 - 05.2026
GCSE -
Oaklands Catholic School
09.2019 - 07.2024
Skills
- Food safety
- Beverage preparation
- Table management
- Customer service
- Health and safety
- Strong multitasking
- Team collaboration
- Customer presentation
Qualifications And Achievements
- Level 1 first aid training
- DOFE gold
Timeline
Waiter
W.A.M hospitality
06.2026 - 09.2026
A levels - History, Biology, English literature
Oaklands Sixth Form College
09.2024 - 05.2026
Barista / Front of house staff
Barnards coffee house and restaurant
09.2024 - 09.2026
Front of house team member
Red lion, Chalton
07.2024 - 08.2025
Front of house team member
Canoe Lake Café
06.2023 - 11.2023
GCSE -
Oaklands Catholic School
09.2019 - 07.2024