ALICIA MARCOS
Regional Retail Manager
Ciudad De México
Summary
Driven Retail Manager with more than 8 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. I'm a flexible person, with good interpersonal skills, who works well in a team, always with passion and enthusiasm.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
Regional Retail Manager
Mango
07.2017 - Current
- Overseeing employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Leading a team composed of 27 people including 6 district managers and 1 regional VM manager.
- Managing 24 countries with 25 different franchisees and a total of 202 stores.
- Training team members in successful strategies to meet operational and sales targets.
- Exhibiting excellent people skills during interaction with employees and customers.
- Submitting reports to senior management to aid in business decision-making and planning.
- Coaching employees and training on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthening merchandising and promotional strategies to drive customer engagement and boost sales.
- Training and developing new employees for ease of transition into team.
- Establishing objectives to offer team members clear roadmap to help company achieve overall goals.
- Working hand in hand with the franchisee to achieve the expected sales and margin results.
Retail Coordinator
Mango
Mexico City
01.2016 - 07.2017
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led a team composed of 48 people including1 district manager and 1 regional VM manager.
District Manager
Mango
Mexico City
09.2014 - 01.2016
- Supervised 22 locations (5 corporate stores and 17 franchisee stores) to enforce high-quality standards of operation.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Working hand in hand with the franchisee to achieve the expected sales and margin results.
Store Manager
Mango
Santander
01.2005 - 08.2014
- Cooperation with the shop training department, imparting courses related to customer attention in sales in Cantabria, País Vasco, Asturias and Galicia
Assistant Store Manager
Mango
Santander
10.2003 - 12.2004
Stockroom Assistant
Mango
Santander
09.2002 - 09.2003
Sales Assistant
Levis
Santander
03.2002 - 09.2002
Sales Assistant
Mango
Santander
08.2001 - 02.2002
Cashier
Mango
Santander
10.1999 - 10.2000
Education
Medicine
Universidad De Cantabria
Santander, Spain 09.1992 - 09.2005
Skills
Business Development
undefinedCertification
Management Fundamental training
Timeline
Management Fundamental training
11-2021
Gestiona tus emociones para crecer profesionalmente
11-2020
Entrena tu cerebro para ser más ágil con MENTALGYM
11-2020
Regional Retail Manager
Mango
07.2017 - Current
Retail Coordinator
Mango
01.2016 - 07.2017
District Manager
Mango
09.2014 - 01.2016
Formación leader coach
05-2009
Entrevista profesional
03-2009
Curso ofimática
11-2008
Formación en entrevista de desarrollo
06-2006
Gestión Integral de PYMES
11-2005
Formación gestión tienda
11-2005
Store Manager
Mango
01.2005 - 08.2014
Assistant Store Manager
Mango
10.2003 - 12.2004
Stockroom Assistant
Mango
09.2002 - 09.2003
Sales Assistant
Levis
03.2002 - 09.2002
Sales Assistant
Mango
08.2001 - 02.2002
Driving License
02-2000
Cashier
Mango
10.1999 - 10.2000
Medicine
Universidad De Cantabria
09.1992 - 09.2005
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