Alice Reay
Mijas
Summary
As an Administration and Customer Services Manager , overseeing the daily operations and customer relations of the company, along with assisting with regular data analysis and accounting. With over three years of experience in this role, I have improved the efficiency, quality, and satisfaction of the services. I have strong organization skills, attention to detail, and management skills, which I have developed and applied in previous roles at BQ Watches and Mitchells & Butlers. Passionate about helping and providing the best possible service and always eager to learn new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration and Customer Services Manager
ECC
07.2020 - Current
- Trained and regularly mentored associates on performance-oriented strategies and client care.
- Overseeing client communication.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen performance.
- Improved reports and automated systems.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved customer complaints while prioritizing customer satisfaction.
Administration and Customer Services
BQ Watches
08.2016 - 09.2017
- Managed customer relations on ongoing basis to maximize customer retention.
- Scheduled and attended meetings with clients and prospective clients as requested.
Team Leader & Kitchen
Mitchells & Butlers
07.2014 - 08.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel.
Freelance Musician
Self-employed
06.2009 - Current
- Performing in weddings, bars and restaurants.
Education
Bachillerato De Ciencias Y Tecnología
I.E.S. Ramón Y Cajal
Fuengirola2011
Skills
- Native English & Spanish
- Organization Skills & attention to Detail
- Office and Staff Management
- Written & Verbal Communication
- MS Office & Google Workspace
- Creative Problem Solving
- Analytical Skills & Data Retrieval Systems
- Customer Relations
- Contract Preparation
Certification
SheCodes Basics, SheCodes, 2023
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Administration and Customer Services Manager
ECC
07.2020 - Current
Administration and Customer Services
BQ Watches
08.2016 - 09.2017
Team Leader & Kitchen
Mitchells & Butlers
07.2014 - 08.2016
Freelance Musician
Self-employed
06.2009 - Current
Bachillerato De Ciencias Y Tecnología
I.E.S. Ramón Y Cajal
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