Alex Paul Murillo
Business Development Executive
Barcelona,Spain
Summary
Driven Business Development Executive with a career history in multi-state distributed businesses and proven skill in hiring, developing, and retaining high-performance teams. A motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service & Commercial Specialist
Pavepic S.L
Barcelona, Spain
03.2022 - Current
- Provide 50% of main customer service to internal and external customers
- Contact clients to verify account information and maintain accuracy, resulting in 35% increase in client satisfaction
- Recommend products to customers, thoroughly explaining details
- Respond to customer requests for products, services, and company information.
- Implemented and developed customer service training processes
Co-Founder
Strategics APM
Krakow, Poland
11.2020 - Current
- Established foundational processes for business operations
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Directed market expansions to propel business forward, and meet changing customer needs
- Drove performance initiatives, facilitating 60% revenue increase
- Identified business development challenges and customer concerns for proactive resolution
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Customer Success and Service Delivery Executive
AGE
Barcelona, Spain
03.2021 - 03.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Developed service procedures, policies, and standards
- Followed up on customer requests for problem resolution, obtaining 30% improvement during process
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Company Representative
Learn Work Explore
Krakow, Poland
03.2020 - 03.2021
- Consulted with advertising agencies to arrange promotional campaigns in various types of media
- Coordinated and managed sponsorships and sponsorship activation
- Raised brand awareness through consistent marketing efforts and product campaign launches, increasing engagement by 45%
- Collaborated with production team to coordinate advertisements and promotions.
Marketing & Recruitment Specialist
WiPjobs
Krakow, Poland
09.2019 - 10.2020
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified appropriate marketing channels and target customers for campaigns.
- Managed social media platforms with latest news and corporate details.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 25%.
Co-Founder
Smart Business Strategies
Madrid, Spain
09.2018 - 10.2019
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Networked with other businesses and customers to increase sales opportunities and contacts
- Developed marketing materials and campaigns to boost brand awareness and customer engagement
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Drove performance initiatives, facilitating 15% revenue increase.
Commercial Ship Operator
EP Flopec
Esmeraldas/ Ecuador, Santiago/ Chile
09.2013 - 10.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Demurrage, Vessel Operations, and Charter Parties.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Saved 30.000 by implementing cost-saving initiatives that addressed long-standing problems
Co-Founder
Tourism S.A
Quito, Ecuador
01.2012 - 08.2013
- Introduced new methods, practices, and systems to reduce turnaround time
- Evaluated suppliers to maintain cost controls and improve operations
- Improved performance management system and introduced tourism program to develop future leaders.
- Drove performance initiatives, facilitating 20% revenue increase.
Education
Master in International Business Administration - Business Administration
05.2017 - 12.2019
Master of Science - Business and Economics
05.2018 - 05.2019
Diploma - Maritime Business
01.2015 - 01.2016
Diploma - International Shipping Business
01.2014 - 01.2015
Skills
Goals and Performance
Revenue and Profit Maximization
Effective Negotiator
Marketing Strategy
Strategic Planning
Customer Satisfaction
Business Development and Planning
Relationship Building and Management
Research & Commercial Lines
Excellent Listening Skills
Database Management
Systems and Software Programs
Performance Metrics
Shipping Business
Sales Pipeline Management
Teamwork Skills
Creative Problem Solving
Critical and Creative Thinking
Timeline
Customer Service & Commercial Specialist - Pavepic S.L
03.2022 - Current
Customer Success and Service Delivery Executive - AGE
03.2021 - 03.2022
Co-Founder - Strategics APM
11.2020 - Current
Company Representative - Learn Work Explore
03.2020 - 03.2021
Marketing & Recruitment Specialist - WiPjobs
09.2019 - 10.2020
Co-Founder - Smart Business Strategies
09.2018 - 10.2019
KU Leuven - Master of Science, Business and Economics
05.2018 - 05.2019
University of Almeria - Master in International Business Administration, Business Administration
05.2017 - 12.2019
Enercon Group, Inc - Diploma, Maritime Business
01.2015 - 01.2016
Ultranav Group - Diploma, International Shipping Business
01.2014 - 01.2015
Commercial Ship Operator - EP Flopec
09.2013 - 10.2017
Co-Founder - Tourism S.A
01.2012 - 08.2013