ALEXIS BELDAM
San Fulgencio
Summary
Experienced in direct customer service, I have a strong affinity for connecting with individuals and providing exceptional care. I excel in establishing meaningful connections with people, utilizing my natural ability to empathize and exercise common sense. Throughout my tenure at the National Health Service, I consistently demonstrated compassion and maintained strict confidentiality. Furthermore, I served as a foster carer for children under the local government authority for five years, further honing my skills in nurturing and supporting others.
Overview
36
36
years of professional experience
Work History
Waitress
J’s Breakfast Bar
06.2024 - 10.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
American Diner
05.2023 - 07.2023
- Waiting tables
- Cash handling
- Food and drink prep and serving
- General cleaning
- Customer service
La Cavernita
03.2022 - 07.2022
- Waiting tables
- Cash handling
- Food and drink prep and serving
- General cleaning
- Customer service
La Tia Maria -Anna
08.2021 - 01.2022
- Waiting tables
- Cash handling
- Food and drink prep and serving
- General cleaning
- Customer service
Administrator
NHS Referral Hub Administrator
09.2020 - 06.2021
- Company Overview: NHS Stevenage
- Take patient calls
- Reception cover
- Manage directing calls to appropriate dept
- Admin
- Update patient records
- NHS Stevenage
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Gathered, organized and input information into digital database.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Logistics Co-ordinator -admin
Allied Bakeries
06.2009 - 09.2020
- Company Overview: www.alliedbakeries.co.uk
- Prepare, compile, amend, collate + file and chase invoices
- Prepare, amend and transmit orders
- Analysis of departmental documents for appropriate filing/distribution
- Liaison with other departments, branches, drivers and stores to ensure smooth deliveries, charging and receiving payment
- Customer service Inc
- Complaints and amendments
- Direct personal improvement of KPI’S and implementation of systems to enable others to improve KPI
- Tachograph admin
- Shortage reduction
- High level of communication and influence- written and verbal to drive continuous improvement
- Use of SAP, EXCEL, WORD, EMAIL, ISOTRACK, TES, BARTENDER, TRANSPOREON, OPTAC
- Www.alliedbakeries.co.uk
Garment contract coordinator
Fenland Laundries
05.2002 - 01.2009
- Management of specialised garment contract
- Sizing and ordering clean room garments
- Set up and maintain database of lockers and garments for each user
- Liaison with each user and client (Astrium) to ensure smooth operation of contract
Departmental Head
Budgens@Total
12.1999 - 05.2002
- Key holder- open and close
- Till operation and reckoning
- Supervision and training of new staff members
- Stock taking, ordering, stock rotation
- Waste reduction and management
- Goods in receiving (Inc
- Due Diligence procedures)
- Health + Safety (Inc
- C.O.S.H.H)
- Management and control of stock and warehouse
- Seasonal projection ordering
Various Temp agency roles
Redwood Temporary contracts
01.1994 - 11.1999
- Various factory placements in manufacturing
Warehouse Assistant
Toys R Us
12.1988 - 10.1989
- Goods receiving/deliveries and orders out
- Retrieval of warehouse items on request
- Maintain warehouse records and order
- Assembly of large toys and bikes
Education
GCSE’s -
Collenswood School
Stevenage07.1984
Skills
- Great communication Skills
- Trainer/supervisor
- Honest and reliable
- Excellent team player
- Able to work independently
- Hardworking
- Customer relations
- Open and closing of establishment routines
- Adherence to Due diligence and food safety practices
References
Chris Yates (most recent employer)
661142213
More References are available on request.
Timeline
Waitress
J’s Breakfast Bar
06.2024 - 10.2024
American Diner
05.2023 - 07.2023
La Cavernita
03.2022 - 07.2022
La Tia Maria -Anna
08.2021 - 01.2022
Administrator
NHS Referral Hub Administrator
09.2020 - 06.2021
Logistics Co-ordinator -admin
Allied Bakeries
06.2009 - 09.2020
Garment contract coordinator
Fenland Laundries
05.2002 - 01.2009
Departmental Head
Budgens@Total
12.1999 - 05.2002
Various Temp agency roles
Redwood Temporary contracts
01.1994 - 11.1999
Warehouse Assistant
Toys R Us
12.1988 - 10.1989
GCSE’s -
Collenswood School
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