Alexandra Viquez Lopez
San Sebastián De Los Reyes
Summary
Dynamic and results-driven Restaurant Manager at Popeyes® Louisiana Kitchen with a proven track record in team management and customer engagement. Expert in inventory control, optimizing operations to enhance guest satisfaction. Passionate about fostering a motivated workforce and implementing feedback-driven improvements for consistent service excellence.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Popeyes® Louisana Kitchen
04.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Housekeeper Supervisor
Resort Hotel Association
01.2023 - 04.2024
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Placed orders for housekeeping supplies and guest toiletries.
Operator
Bleckmamm
02.2021 - 01.2023
- Oder picker, receipt of merchandise, put away. I also have a warehouse machinery license.
Warehouse Employee
Bol.com
03.2020 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
ESO
Huesca, Spain04-2011
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
Languages
English
Intermediate (B1)
Timeline
Restaurant Manager
Popeyes® Louisana Kitchen
04.2024 - Current
Housekeeper Supervisor
Resort Hotel Association
01.2023 - 04.2024
Operator
Bleckmamm
02.2021 - 01.2023
Warehouse Employee
Bol.com
03.2020 - 02.2021
High School Diploma -
ESO
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