Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alexandra  Viquez Lopez

Alexandra Viquez Lopez

San Sebastián De Los Reyes

Summary

Dynamic and results-driven Restaurant Manager at Popeyes® Louisiana Kitchen with a proven track record in team management and customer engagement. Expert in inventory control, optimizing operations to enhance guest satisfaction. Passionate about fostering a motivated workforce and implementing feedback-driven improvements for consistent service excellence.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Popeyes® Louisana Kitchen
2024.04 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Housekeeper Supervisor

Resort Hotel Association
2023.01 - 2024.04
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
  • Placed orders for housekeeping supplies and guest toiletries.

Operator

Bleckmamm
2021.02 - 2023.01
  • Oder picker, receipt of merchandise, put away. I also have a warehouse machinery license.

Warehouse Employee

Bol.com
2020.03 - 2021.02
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Education

High School Diploma -

ESO
Huesca, Spain
2011-04

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction

Languages

English
Intermediate (B1)

Timeline

Restaurant Manager

Popeyes® Louisana Kitchen
2024.04 - Current

Housekeeper Supervisor

Resort Hotel Association
2023.01 - 2024.04

Operator

Bleckmamm
2021.02 - 2023.01

Warehouse Employee

Bol.com
2020.03 - 2021.02

High School Diploma -

ESO
Alexandra Viquez Lopez