Alexandra Moisa
Santa Cruz De Tenerife
Summary
Asistente administrativa con más de 10 años de experiencia en apoyo complejo y exhaustivo a altos ejecutivos.
Friendly bar manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with several years of hands-on experience managing and supervising bar operations.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
10
10
years of professional experience
Work History
Bar Manager and Front House Waitres
Gary John Flynn
Lis Cristianos
08.2022 - Current
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Reorganized bar stations to streamline service flow.
- Distributed food to service staff for prompt delivery to customers.
- Resolved problems or concerns to satisfaction of involved parties.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Monitored patron alcohol consumption to encourage safety.
- Developed and implemented bartender training programs, policies and procedures.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Bar Manager
Roberta internacional
Los Cristianos
05.2020 - 08.2022
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Implemented strategies designed to increase revenue through upselling techniques.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored cash intake to reduce discrepancies.
Camarera
Las Gavetas
03.2016 - 09.2019
- Comprobando con los clientes que estén disfrutando de sus comidas y tomar medidas para corregir cualquier problema
- Comprobar la identificación de los clientes para garantizar de que cumplen los requisitos de edad mínima de edad para el consumo de bebidas alcohólicas
- Limpiar mesas
- Mostradores una vez que los clientes hayan terminado de comer
- Escribir las ordenes de comida de los clientes en las hojas de pedidos, memorizar pedidos
- Introducirlos en los ordenadores para transmitirlos al personal de cocina
- Gestión de pedidos y administration del bar
Agente ventas
Tesko
02.2015 - 01.2016
- Tratar con clientes, tomar los pedidos de tiendas y gestión de mercancía
Education
Administración y finances - Administración de empresas y gestión
Bucharest01.2014
Skills
- Negociación
- Orientación hacia el servicio
- Servicio al cliente y personal
- Administración
- Trabajo en equipo
- Asumir las críticas de forma constructiva
- Multitarea
- Foodservice management
- Cocktail development
- Health codes compliance
- ServSafe compliance
- FOH operations oversight
- Performance monitoring
- Cash handling
- Safe serving practices
- Dining room management
- Problem-solving
- Bar promotional planning
- Revenue forecasting
- Staff scheduling
- Clear communication
- Team leadership
Languages
- Español, Avanzado
- Inglés, Avanzado
- Francés, Conversacional
- Italiano, Conversacional
Languages
Romanian, English
First Language
Timeline
Bar Manager and Front House Waitres
Gary John Flynn
08.2022 - Current
Bar Manager
Roberta internacional
05.2020 - 08.2022
Camarera
Las Gavetas
03.2016 - 09.2019
Agente ventas
Tesko
02.2015 - 01.2016