Alexandra Fehling

• Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
• Ensured customer satisfaction through effective communication skills and problem resolution techniques.
• Identified areas of improvement in existing processes or procedures used for providing support services.
• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
• Responded to customer emails and phone calls promptly, courteously, and professionally.

· Utilized active listening and communication skills to address customer inquiries
and escalate issues to supervisor.
• Reviewed files, records and other obtained documents to respond to customer
requests.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent
basis.
• Helped clients navigate online systems within established frameworks to obtain
services.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Helped clients navigate online systems within established frameworks to obtain services.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Demonstrated excellent multilingual communication skills in resolving product and consumer complaints as a manager of 5 different country teams