Alexander Seling

Through extensive contact with thousands of customers every year, have gained many customer service skills as well as improved proficiency in teamwork and organisation. My duties include managing the flow of passengers through Palma Airport, organisation of buses and taxi services for customers, working under pressure is common. Thanks to the international team proficiency and maintenance of language skills is possible, as well as learning new languages. Working in temperatures as high as 38 degrees for 8 hours, whilst managing the arrivals of over 10k passengers in a single day has taught me resilience, communication and keeping cool even in extremely stressful situations.

Identified potential leads, resulting in improved sales performance as well as developing comprehensive knowledge of product offerings to facilitate customer decisions. Regularly participated in team-building activities, improving teamwork, communication and effectiveness. Fostered strong customer relationships through exceptional service and professionalism. Tailored pitches according to individual consumer preferences to increase conversion rates. Educated customers about product features and benefits, driving informed purchasing decisions.

Resolved customer concerns promptly to maintain satisfaction.