Alexander Binder Cotelea
Orihuela Costa
Summary
Respectful and accomplished Front Desk Agent at MRW, adept in customer service and multilingual communication, significantly enhanced customer satisfaction. Leveraged sales expertise and problem-solving skills at Leroy Merlin, driving thousands of euros in sales and mastering over 50+ hours of courses in under 3 months, showcasing exceptional high-stress management and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
MRW
Almoradí
06.2024 - 07.2024
- Greet and assist customers, answer calls, handle inquiries, and address complaints
- Receive and prepare parcels for shipping, provide information on costs and options
- Record keeping, manage daily cash register, data entry, and filing
- Track deliveries, liaise with logistics and branches, and notify customers
- Inform customers of services, promote offers, and assist with loyalty programs
- Maintain a welcoming area, manage supplies, and sort incoming deliveries
- Assist with delivery issues and claims
- Ensure documentation and health and safety compliance
Warehouse Operative
PostNL
Zaltbommel
07.2023 - 08.2023
- Company Overview: Other service activities
- Website: https://www.postnl.nl/en/
- Unloading merchandise from delivery trucks
- Verifying the quantity and quality of received products
- Organizing and sorting products within the warehouse
- Using inventory management systems to allocate locations for products
- Collecting products based on purchase orders or requests
- Packing and labeling products for shipment
- Operating material handling equipment such as forklifts, pallet jacks, etc
- Proper maintenance and care of the equipment used
- Collaborating with other team members to ensure efficient workflow
- Effective communication with supervisors and colleagues
- Other service activities
- Website: https://www.postnl.nl/en/
Department Store Sales Assistant
Leroy Merlin
Dehesa de Campoamor
03.2022 - 06.2022
- Company Overview: Other service activities
- Website: https://www.leroymerlin.es/
- Prepare the presentation of the products
- Learn daily from Leroy Merlin's special courses (over 50+ hours of courses)
- Ensure that all customers are attended with a smile, and all their needs are satisfied
- In case of an incident, use everything learned by the experienced sales executives and courses to resolve it, and if unable to do so, discuss it with a superior
- In my first week, I was finally accustomed to the daily schedule, as well as being able to help many of the customers who had concerns about certain products and departments.
- Thanks to my native languages I was able to close more deals and help more clients
- More often than it should, I found myself alone in the apartment, and purely by chance, that's when it got the most chaotic
- However, thanks to being accustomed to high-stress situations, it could be managed
- Throughout my time at the company, I managed to sell dozens of electric thermos, generating thousands of euros in sales
- I successfully completed all the courses during my time at the company, a feat that took most salespeople over three months.
- During my stay, I was of great help to my sales colleagues and mentors, enough to create a friendly and harmonious bond with them
- Other service activities
- Website: https://www.leroymerlin.es/
Education
HIGHER VOCATIONAL TRAINING - INTERNATIONAL COMMERCE/ TRADE
IES Las Espeñetas
Orihuela, Spain06.2024
VOCATIONAL TRAINING AT INTERMEDIATE LEVEL - COMMERCIAL ACTIVITIES
IES Playa Flamenca
Orihuela Costa, Spain06.2022
COMPULSORY SECONDARY EDUCATION -
IES Mare Nostrum
Torrevieja, Spain06.2019
Skills
- Customer Service
- Multilingual Communication
- Sales
- High-Stress Management
- Transportation information
- Safety and security procedures
- Sales expertise
- Problem-solving skills
- Marketing
- Hospitality services
- Mail and packages
- Documentation
Affiliations
- Boxing and kickboxing.
- Inform myself daily of the current market opportunity trends.
- Currently studying Copywriting and AI automatization for companies.
Accomplishments
- I lost 25 kg in 6 months, I think this shows how persistent I am.
- Did various public appearances to a few hundreds of parents for speeches, proving myself that I am resiliant on stressful moments.
- I have opened various online stores and done side technical requests, resembling my modern adaptation to new market trends.
Languages
Spanish
First Language
English
Advanced (C1)
C1
German
Beginner
A1
Romanian
Intermediate (B1)
B1
Russian
Beginner (A1)
A1
Timeline
Front Desk Agent
MRW
06.2024 - 07.2024
Warehouse Operative
PostNL
07.2023 - 08.2023
Department Store Sales Assistant
Leroy Merlin
03.2022 - 06.2022
HIGHER VOCATIONAL TRAINING - INTERNATIONAL COMMERCE/ TRADE
IES Las Espeñetas
VOCATIONAL TRAINING AT INTERMEDIATE LEVEL - COMMERCIAL ACTIVITIES
IES Playa Flamenca
COMPULSORY SECONDARY EDUCATION -
IES Mare Nostrum
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