Alex Packer
Barcelona,Spain
Summary
Accomplished operations professional with expertise in efficient scheduling, motivational coaching, and business development. Proven track record in KPI tracking and operations oversight. Skilled in driving business growth through strategic planning and effective team leadership. Passionate about the sector, developed through experience in a guide role, and eager to apply skills in a management position.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
Work History
Branch Operations Manager
Indie Campers
Barcelona
12.2023 - Current
- Responsible for the day to day operations of one of the largest Indie Campers locations worldwide, managing a staff of up to 14 and a fleet of 200+ vehicles.
- Ensuring the alignment of the team on shared goals and targets. As a result I have achieved the highest and most consistent results in KPIs seen at the Barcelona depot in several years.
- Onboarding of new joiners as well as continual coaching of the team.
- Fostering tight relationships with local suppliers.
- Demonstrating a high efficiency in the scheduling of the team based on the demands of our daily activities.
Hiking and Kayak Tour guide
Excursions Barcelona
Barcelona
04.2023 - 10.2023
- Kept a keen focus on online presence and ensured a steady stream of five star reviews.
- Assisted in the development of a hiking tour alongside the company owners, as well as coaching new guides.
- Effectively managed large groups while maintaining order and engagement during tours.
- Fostered a positive atmosphere with friendly and professional demeanour.
Business Partner
On the Road Campers
Barcelona, Catalonia, Spain
04.2020 - 03.2023
- Provided customers with outstanding service.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Proactively built, nourished and converted local opportunity pipelines.
- Sourcing clients and building client relationships through social media marketing and CRM systems.
- Worked with clients to produce vehicles that meet their vision and expectation.
Branch Operations Manager
Wicked Campers
Barcelona, Catalonia
10.2017 - 03.2020
- Management of a small team that facilitated motorhome rentals from the Barcelona base.
- Logistics management of the European fleet; consisting of 200 vehicles across six countries.
- Reported to the Australian head office and was the first point of call for urgent client requests and vehicle incident report, 24/7.
- Managed the vehicle maintenance and repair schedule for up to 40 vehicles at my branch, ensuring a high standard of service for each collection.
- Managed the day-to-day operational aspects of the Barcelona office.
Depot Assistant
Wicked Campers
London
04.2014 - 10.2017
- Team member responsible for the receipt and turnaround of a fleet of 40 camper vans.
- Greeted clients and provided friendly, honest efficient service to ensure their holiday experience was a positive one.
- Sourcing clients and building client relationships through social media marketing and CRM systems.
- Carried out administrative tasks including updating fleet information and submitting rental agreements.
Tefl Teacher
English Out There
London
09.2012 - 04.2014
- Implemented practical and theoretical lessons in English studies for groups of up to 18.
- Built rapport with students, incentivising engagement and interaction.
- Planned dynamic classes involving tours around the city of London using practical activities, including role-plays and audio-visual content.
Education
Bachelor of Arts - Anthropology
Goldsmiths College, University of London
10/2014 - 06.2017
TEFL Certificate - Linguistics
CfBT
Brunei DarussalamSkills
- Efficient scheduling
- Motivational coaching
- Business development
- KPI tracking
- Operations oversight
- Logistics coordination
Languages
Spanish
Advanced
References
References available upon request.
Timeline
Branch Operations Manager
Indie Campers
12.2023 - Current
Hiking and Kayak Tour guide
Excursions Barcelona
04.2023 - 10.2023
Business Partner
On the Road Campers
04.2020 - 03.2023
Branch Operations Manager
Wicked Campers
10.2017 - 03.2020
Depot Assistant
Wicked Campers
04.2014 - 10.2017
Tefl Teacher
English Out There
09.2012 - 04.2014
Bachelor of Arts - Anthropology
Goldsmiths College, University of London
10/2014 - 06.2017
TEFL Certificate - Linguistics
CfBT
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