Alessandro Del Greco
Barcelona,B
Summary
I got hight communicative skill during my experiences in/ out of my native country and during my career in Hospitality and Customer care sector. Customer approach and motivated customer attention. Kindness and empathy are always instruments to create a nice relationship with people. I would like to improve myself working in a flight company like yours and be a part of a team. I know how to deal in critical situations and be someone who cares about the guest during their life experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Assistant
Dogfy Diet
10.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Health Care Assistant
Villa Dei Fiori Srl
09.2022 - 09.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Customer service specialist
Avis Budget Group
06.2020 - 06.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Cafeteria Supervisor
Esselunga
02.2013 - 10.2019
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Planned menus complying with established health guidelines and budget limitations.
- Established and maintained strong relationships with suppliers to ensure timely delivery of goods, contributing to seamless cafeteria operations.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Improved employee morale through effective communication, recognition, and regular feedback on performance.
Guest Relations Hostess
Royal Caribbean Cruise Line
06.2011 - 12.2012
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained a welcoming atmosphere with attentive service, positively impacting repeat business.
- Trained new employees in company policies and best practices, resulting in consistently positive guest feedback.
- Provided support during various events hosted at the venue by coordinating logistics such as seating arrangements or audio-visual requirements.
- Managed high-pressure situations for improved customer experiences during peak hours.
- Offered personalized recommendations based on guest preferences, increasing satisfaction rates and upselling opportunities.
- Served as a knowledgeable resource for local activities, attractions, dining options, maximizing guests'' enjoyment of their stay in the area.
Education
BLSD -
Bachelor of Science - Health Management And Clinical Assistance
Asl NordOvest Toscana
Viareggio07.2022
BLSD (BASIC LIFE SUPORT 2022) -
ASL TOSCANA
06.2022
High School Diploma -
Carlo Piaggia
Viareggio06.2005
Skills
- Goal-Oriented
- Customer Needs Assessment
- Team Cooperation
- Excellent Written and Verbal Communication
- Flexible Hours
- Teamwork and Collaboration
- Hospitality
- Communication and Interpersonal Skills
- Problem-Solving
- Adaptability and Flexibility
- Strong Work Ethic
- Reliability and punctuality
Certification
- Google Digital Training certificated in Digital Marketing 2022
- Linkedyn courses "Approch with difficutl customers 2023"
Additional Information
Availability for training and full time shifts, weekend work and transfers. I authorize the processing of personal data contained in my CV pursuant to art .13 of the legislative decree 196/2003 and art.13 of European regulation 2016/679 on the protection of individual citizens regarding the processing of personal data.
Languages
Italiano
Bilingual or Proficient (C2)
Inglese
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Elementary (A2)
Personal Information
- Date of Birth: 06/26/1987
- Nationality: ITALIAN
- NIE: I have all the spanish documents to work in Spain
- Drive License: B
Timeline
Sales Assistant
Dogfy Diet
10.2023 - Current
Health Care Assistant
Villa Dei Fiori Srl
09.2022 - 09.2023
Customer service specialist
Avis Budget Group
06.2020 - 06.2022
Cafeteria Supervisor
Esselunga
02.2013 - 10.2019
Guest Relations Hostess
Royal Caribbean Cruise Line
06.2011 - 12.2012
BLSD -
Bachelor of Science - Health Management And Clinical Assistance
Asl NordOvest Toscana
BLSD (BASIC LIFE SUPORT 2022) -
ASL TOSCANA
High School Diploma -
Carlo Piaggia
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